POSITION SUMMARY
Reporting to senior leadership within the Global Talent Development function, the Director, Talent Development Excellence manages the processes, methods, and practices leveraged by the Global Learning team to plan, manage, deliver, and measure learning programs. The role builds the strategic foundation to enable enterprise learning strategy, ensuring alignment of learning programs with business impact.
The role focuses on building a system that aligns learning activities with business goals, ensuring learning interventions are impactful and measurable in terms of contribution to organizational performance and growth. This role partners with HR Centers of Excellence (COEs) and HR Partners to foster continuous learning, agility, and adaptation within the learning ecosystem.
POSITION RESPONSIBILITIES
- Develop and implement processes ensuring learning initiatives align with business objectives and drive organizational performance and growth
- Design and implement professional skills learning paths and courses to build necessary skills and capabilities
- Plan and execute a Talent Learning COE tech stack roadmap for efficient program delivery
- Oversee processes, methodologies, tools, and technologies to enhance training program efficiency and effectiveness
- Execute a plan to embed a continuous learning model that promotes agility and adaptation
- Optimize Talent and Learning COE operations for scalability and adaptability to meet changing organizational needs
- Partner with HR and Business COEs to establish data analytics and measurement tools to assess the effectiveness of learning programs
- Facilitate continuous improvement of learning programs through data-driven insights
- Cultivate a learning culture using innovative marketing approaches and curated learning paths
- Act as liaison between the Global Learning COE and other HR COEs (e.g., DEI, Employee Experience, Culture etc.)
- Participate in organizational working groups or advisory committees contributing to strategic decision-making
- Anticipate future skill gaps and market trends
- Drive innovative learning solutions using new technologies and methodologies
- Manage matrix/project-based teams by setting priorities, allocating resources, and fostering high performance
- Coach and mentor Learning COE team members
- Solve complex operational and organizational problems using research and analysis
- Build relationships with external learning partners
- Participate in industry committees and conferences
REQUIRED QUALIFICATIONS
- 5–7 years of progressive experience in learning and education, preferably in Financial Services
- Bachelor’s Degree
- Experience aligning learning initiatives with business objectives
- Experience designing professional skills learning paths and courses
- Experience with learning technology roadmaps
- Data analytics and measurement proficiency
- Ability to embed continuous learning models
- Leadership experience managing and mentoring teams
- Strong problem-solving and critical thinking skills
- Strong communication and stakeholder management skills
- Experience in global Learning & Development roles
- Instructional design expertise
- Experience with LMS/LXP and learning technologies
- Strong project management skills
PREFERRED QUALIFICATIONS
- Certifications in Learning & Development, Adult Education, Organizational Psychology, or related fields
- Experience with innovative learning technologies and methodologies
- Familiarity with marketing approaches to learning culture development
- Participation in strategic leadership teams or committees
- Knowledge of continuous improvement practices
- Strong interpersonal and negotiation skills
WHEN YOU JOIN THE TEAM
- Support for learning and career growth
- Flexible and inclusive work environment focused on well-being
- Opportunity to contribute to a global learning ecosystem
The expected base salary range for this position is $45 – $50 per hour, depending on experience, skills, and internal equity.
The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.
For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.
