Introduction
People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.
We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.
There’s no place like Heathrow – for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We’re passionate about our colleagues’ experience, making Heathrow a great place to work and creating careers, not just jobs.
Job Description
The Heathrow Academy, through a range of inspiring experiences and tailored support to ensure inclusivity, excites individuals about jobs and careers, equips them with essential skills and employability know-how to support them on their career journey.
We are seeking two individuals; one with a focus on delivering a programme aimed at supporting young people, and the other to deliver programmes that support colleagues and job seekers. Both aim to help individuals make informed choices about their careers.
These roles play a crucial part in building an inclusive pipeline of talent and skills for jobs and careers with Heathrow and Team Heathrow, by raising awareness of opportunities and developing skills and confidence through engaging work experiences and related activities.
Your role will involve
- Designing high-impact and inclusive programmes in collaboration with stakeholders that support young people, colleagues or job seekers to make informed decisions about their future career path and builds a talent pipeline for Heathrow and Team Heathrow
- Leading a delivery team to be high performing ensuring the smooth execution of the careers and employability programme
- Managing the annual calendar of events, ensuring timely planning, coordination, and execution
- Establishing and maintain effective working relationships with key stakeholders in the education and employment sectors, including colleges, community organisations, Jobcentre Plus, Team Heathrow partners, and internal teams
- Analyse data to produce regular impact reports that demonstrate programme outcomes and inform continuous improvement
- Creating journey maps for various customer groups and establish referral pathways or signposting to other services where relevant to provide comprehensive support. This may include areas such as recruitment, early careers, and apprenticeships
These Skills Are Essential
- Experience in programme design and delivery within education, employability, or community engagement settings.
- Effective communicator with the ability to engage, influence, build and maintain effective relationships
- Able to demonstrate experience of effective planning, organisational and project management skills, with multiple priorities and deadlines
- Leading teams to be high performing through coaching and setting clear performance goals
- Knowledge and application of UK education, employment and skills policy, funding streams and relevant frameworks
- Ability to travel extensively in Heathrow’s local communities including occasional national travel
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
