Company Overview
Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest-growing companies in the PR tech space and it’s recognized by users on G2 for ease of use, quick implementation, and outstanding customer service.
We are a remote-first company, with colleagues based across vibrant cities in Canada, the US, the UK, the Philippines, and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, enabling leadership and work environment.
About The Role
As a
Client Success Specialist (CSS), you’ll be at the heart of ensuring enterprise clients receive timely, accurate, and high-quality support. You’ll help configure client accounts, coordinate onboarding, and deliver a responsive experience that builds trust and satisfaction from day one.
Working closely with our outsourced frontline support team and Client Success Relationship Managers, you’ll help resolve client issues efficiently and ensure a seamless experience throughout the client lifecycle. This role combines client communication, operational coordination, and technical problem-solving—and is ideal for someone eager to build a career in customer success within a growing SaaS organization.
This position serves as an entry point into Agility’s Client Success team and provides the foundation for progression into a Client Success Relationship Manager role.
What You’ll Do
Configure & Support
- Configure client accounts and workflows based on requirements and industry needs.
- Ensure timely, accurate responses to client queries and requests throughout the client relationship.
- Maintain accurate and detailed client records, notes, and activities in Salesforce.
- Collaborate with internal teams (Sales, Marketing, Engineering, Product) to address client needs and share insights.
Assist with Training & Enablement
- Deliver standardized training sessions on platform modules to help clients use Agility’s tools confidently.
- Provide clear, solution-focused guidance during onboarding and ongoing client interactions.
- Support Client Success Relationship Managers with onboarding activities, training sessions, and ad hoc deliverables.
Collaborate for Success
- Assist in maintaining strong client relationships by being proactive, attentive, and reliable.
- Escalate systemic problems, account risks, or major client dissatisfaction to a Client Success Relationship Manager.
- Contribute to continuous improvement by communicating client feedback and recommending enhancements to workflows or tools.
What You'll Bring
- 1–2 years of experience in SaaS client support, customer success, or a related role.
- Post-secondary education in Business, Communications, or related field preferred.
- Strong technical aptitude with the ability to quickly master Agility’s platform.
- Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
- Highly organized, able to manage multiple projects and priorities simultaneously.
- Knowledge of PR, media monitoring, or SaaS platforms is an asset.
Why You'll Love It Here
- Fully remote work environment
- Collaborative culture – and key tools enabling it
- Competitive compensation package
- Health, Dental & Vision benefits
- RRSP Matching
- Employee Assistance Program (EAP)
- Career Development & Progression opportunities
- Paid Vacation and Sick days
- Flex Fridays in Summer, Week off between Christmas and New Years'
- No Internal Meetings Fridays
At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.
Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.
If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements.
Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!
