About The Red Palace
A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.
Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.
Job Details
Job Title: Learning & Development Manager
Reports to: People & Culture Director
Job Purpose
The Learning and Development Manager is Red Palace’s culture carrier and enabler. You are a guide and a sage for our people, bringing warmth, presence and genuine engagement. You turn learning into a strategic advantage for the brand. You build capability, confidence and pride across every department, so that ultra luxury service feels natural, consistent and effortless. You design programmes that are simple to understand, easy to practise and measurable in results. You are on the floor as much as in the classroom, coaching leaders and ambassadors to offer solutions and never say no.
Responsibilities:
Training Strategy & Planning
- Lead an annual learning plan that is directly tied to our guest and business priorities, with clear outcomes and milestones.
- Translate strategy into practical programmes and on the job routines that leaders can sustain.
- Prioritise what matters most to guests and colleagues, then stage delivery so improvements are visible and fast.
- Build and manage a realistic learning budget and calendar. Report progress simply and honestly.
Learning Delivery
- Facilitate core service, leadership and operational programmes with energy and clarity.
- Be a visible coach on the floor. Model presence, language and service behaviours that are gracious, timely and sincere.
- Run engaging new hire and new leader journeys that set standards and build belonging from day one.
- Keep content current and concise. Use short refreshers, practical job aids and simulations to turn knowledge into habit.
Capability Building
- Grow leaders as teachers. Equip department heads and supervisors to coach daily and recognise progress.
- Establish and develop a network of designated trainers in each department.
- Shape personalised development for high potential colleagues and critical roles, including cross exposure and mentoring.
- Build essential people leadership skills for managers and aspiring leaders, with clear practice and follow up.
Excellence Programmes
- Design and lead a simple, staged Excellence roadmap that raises service quality and guest confidence.
- Use guest insight and operational data to target effort, then measure uplift in experience and performance.
- Pilot new ideas at small scale, learn quickly, and scale what works across the palace.
- Partner with Performance Excellence to prepare teams for external evaluations and brand audits through briefings and on floor drills.
Culture and Engagement
- Champion a warm, inclusive learning culture where every ambassador feels seen, supported and stretched.
- Celebrate great service stories and make best practice easy to copy.
- Ensure learning is accessible to all colleagues, including those for whom English is a second language.
Reporting
- Track and report all training activities, participation, and ROI via LMS or structured dashboards.
- Evaluate the effectiveness of training using post-training assessments and business impact metrics.
- Maintain complete and accurate training records in compliance with external and internal audit requirements.
- Support pre-opening or expansion projects with readiness training plans.
Qualifications
- Bachelor’s degree in Human Resources, Education, Hospitality Management or a related field.
- Three to five years in learning and development or operational training, ideally within luxury hospitality.
- A confident facilitator and coach who can inspire a room and guide senior leaders.
- Strong instructional design skills, able to create concise, practical learning with measurable outcomes.
- Comfortable with learning systems and digital tools, and able to present insights simply.
- Warm, kind and engaging communicator who champions people and builds trust across cultures.
- Fluency in English required. Arabic is an advantage.
