Overview
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.
The Digital Learning Centre of Excellence has a mandate to enable firmwide strategic learning objectives through a robust learning technology ecosystem and the delivery of solutions to meet cross-functional learning and performance needs.
As part of the Digital Learning Centre of Excellence, the
Learning Operations Specialist reports to the Manager, Learning Operations, with a dotted reporting line to the Manager, Learning Technology. This role enables consistent, high-quality service delivery across learning technology, operations, learning solutions, and other key learning initiatives. The position works closely with the Manager, Learning Operations and Manager, Learning Technology, as well as program managers, platform vendors, and internal stakeholders to drive reliable service delivery, improve processes through automation and reporting, and ensure timely, well-communicated execution across initiatives.
This position requires strong attention to detail and the ability to operate effectively in a process-driven technical environment, with a focus on issue analysis, documentation, and timely follow-through. Success in this role comes from building strong working relationships, communicating clearly with team members, stakeholders and vendors, and bringing a collaborative, curious, and solutions-oriented mindset.
What You Will Do
Provide functional and technical support for learning technology platforms, while enabling service delivery excellence, leading program administration, and driving continuous improvement of digital learning processes.
Learning Technology Service Delivery
- Administer and maintain platform updates, including impact assessments, transition plans, and communications.
- Lead daily Scrum meetings, triaging incoming needs, assigning resources as appropriate, and ensuring priorities have been documented.
- Strategically coordinate capacity using appropriate tools to ensure equitable assignment, appropriate time allocation, and priority given to urgent or time-sensitive activities.
Process Innovation
- Identify and action opportunities for service delivery enhancements and operational process improvements.
- Coordinate and maintain intake processes, including forms, fields, and process improvement.
- Support with ongoing dashboard management and reporting, including data validation, issue identification, and enhancements.
Program Administration
- Maintain program documentation for accuracy and identify opportunities to continually improve operations by tracking submissions, monitoring issues, and keeping milestones on schedule.
- Where appropriate, lead learning programs by managing vendor relationships and roadmaps, liaising with stakeholders on needs and prioritizing initiatives based on capacity and impact.
- Support with all logistical, project planning, and learning activities to ensure smooth delivery and positive learning experience of strategic learning solutions.
Support additional operational, reporting, and continuous-improvement activities across the broader Digital Learning portfolio, as assigned.
What You Bring To The Role
- 2-3 years of business experience in a technology-based learning & development environment supporting learning programs, platforms, or initiatives within a service-oriented, fast-paced, team.
- Hands‑on experience in an operational or service delivery role, supporting intake, tracking, coordination, and execution of work across multiple stakeholders, priorities, and timelines.
- Completed post-secondary education; Learning & Development, Business or Human Resources preferred.
- A results-oriented approach, with demonstrated ability to deliver high-quality outputs in a deadline-driven environment while balancing multiple priorities.
- Strong interpersonal and communication skills, both verbal and written, with the ability to communicate clearly across technical and non‑technical audiences.
- A client-focused mindset, service‑oriented mindset, with experience partnering with individuals at all levels within a matrixed organization.
- Strong attention to detail, with the ability to identify, analyze and resolve problems, and propose efficiencies to existing processes.
- Demonstrated ability to independently own work end-to-end within a collaborative team environment, ensuring work is completed and communicated with quality.
- Intermediate proficiency with the Microsoft 365 productivity and collaboration suite, in particular Microsoft Excel, Copilot, and Power BI.
- Experience with one or more of our learning technology platforms (SAP SuccessFactors, Degreed, Kaltura, Metrics That Matter, or Credly) is preferred.
- French language proficiency considered an asset.
KPMG BC Region Pay Range Information
The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.
KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.
Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right |
Excellence, we never stop learning and improving |
Courage, we think and act boldly |
Together, we respect each other and draw strength from our differences |
For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.
AI Usage
We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.
We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.
