Join Our Team as a Senior Learning & Development Consultant!
New Metrics is a leading human-centric transformation consultancy, specializing in customer and digital transformation across EMEA. New Metrics empowers organizations to enhance employee productivity, maximize customer lifetime value, and achieve sustainable growth. Our integrated approach combines advanced technology, real-time insights from structured and unstructured data, and a deep understanding of human behavior.
New Metrics delivers end-to-end solutions across the customer lifecycle—from acquisition to advocacy—embedding ESG principles throughout. By leveraging data-driven insights and innovative strategies, we optimize customer journeys, boost loyalty, and enable clients to thrive in competitive, customer-focused markets.
Our values—Be Bold, Be Curious, Be Human-Centric—guide everything we do. Our mission is to create meaningful impact by empowering businesses and delivering measurable human value.
About the Job:
The Senior Learning & Development Consultant is a market-facing, end-to-end role within the New Metrics Learning Academy, suited to an experienced L&D professional with a consulting mindset.
We are looking for an experienced professional who is comfortable shaping learning solutions with clients, designing high-quality programs, and overseeing delivery, while contributing to pipeline growth and long-term client partnerships across the GCC region.
The role plays a key part in building and expanding the Academy’s presence, acting as a trusted advisor to clients and a senior contributor across learning design, commercial shaping, and engagement delivery.
Your Main Duties Will Include:
Client Delivery & Program Leadership
- Own small to medium size Academy programs end-to-end, from mobilisation through delivery and close-out.
- Own client deliverables, including reports, insights, recommendations, and final impact summaries.
- Lead the design of learning journeys and academies
- When required, facilitate workshops and learning interventions.
- Ensure a consistently high-quality participant and client experience.
- Manage day-to-day project operations including scope, timelines, commercials, and reporting.
- Proactively manage risks, dependencies, and change-control processes.
- Build and maintain strong relationships with senior stakeholders across HR, Talent, Leadership, and Business functions.
Business Development & Solution Design
- Represent the New Metrics Learning Academy, strengthening brand presence and credibility, and partnering closely with Principals and Academy leadership to shape market strategy and priorities.
- Own proposals for small and mid-sized learning opportunities, including solution design, structure, and pricing.
- Lead or contribute to proposal storyboarding and RFP development sessions.
- Design client-specific learning solutions aligned to business priorities and capability needs.
- Support Engagement Managers and Principals in shaping learning-led client conversations.
- Contribute to Academy go-to-market content including capability decks, proposals, and thought leadership.
Internal Leadership & Quality Assurance
- Mentor and coach Analysts and Consultants within the Learning Academy.
- Review and quality-assure junior team members’ work, providing structured feedback.
- Lead continuous improvement of Academy templates, tools, and delivery methodologies.
- Quality-assure learning materials, agendas and facilitators.
- Act as a senior role model for delivery excellence, professionalism, and client leadership.
- Contribute to continuous improvement of Academy offerings based on market insights.
Skills & Capabilities
- Strong commercial judgement.
- Clear, persuasive written and verbal communication skills.
- Ability to confidently lead client discussions independently.
- Proven ability to manage multiple learning programs concurrently.
- Strong analytical skills, translating insight into practical learning outcomes.
- Advanced proficiency in PowerPoint, Word, and Excel, with high attention to quality and detail.
- Strong instructional design experience
- Experience in facilitator (preferred but not essential)
Experience & Qualifications
- 6+ years’ experience in learning & development, consulting, leadership development, or capability building roles.
- Demonstrated experience designing and delivering complex learning programs or academies.
- Strong facilitation experience with management and leadership audiences.
- Experience owning proposals, pricing, and commercial delivery.
- Bachelor’s degree in Business, HR, Psychology, Education, or a related field; Master’s degree preferred.
- Fluency in English required; Arabic proficiency strongly preferred.
- Flexibility to travel as required.
What You Can Expect From Us:
At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.
When you join our team, you can expect:
1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:
- 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
- 94% of our employees feel included and have a sense of belonging
- 94% of employees trust their manager
2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives
3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value
4. A comprehensive focus on flexibility, wellness and result orientation in operation
5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge
6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career
7. A commitment to environmental sustainability, creating a positive impact on the world around us
Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!
