Floward

Job Purpose

The Employee Performance & Learning and Development Senior Officer supports the execution of Floward’s performance management and learning initiatives through hands-on coordination, system administration, and operational support. The role focuses on delivering learning programs, supporting performance cycles, maintaining learning systems, and providing accurate data and reporting to ensure smooth, timely, and consistent People & Culture processes across the organization.

This role is execution-focused and operates under the guidance of the Manager / Senior Manager.

Key Responsibilities

Learning & Development

Training Needs & Planning Support

Support HRBPs and line managers in collecting and consolidating Training Needs Analysis (TNA) inputs across functions and countries.
Maintain and regularly update the centralized training needs tracker and learning plans.
Support analysis of performance and capability data to identify development needs.

Training Coordination & Delivery Support

Coordinate logistics for training programs, including scheduling, communication, attendance tracking, and materials preparation.
Support the development and updating of training content, presentations, job aids, and learning resources.
Liaise with internal Subject Matter Experts and external vendors to support training delivery.
Collect participant feedback and support evaluation of training effectiveness.

Learning Engagement & Activation

Support learning engagement initiatives such as Lunch & Learn sessions and internal learning campaigns.
Coordinate learning calendars and ensure timely communication to employees.
Track participation and engagement levels and flag opportunities to improve learning uptake.

Learning Management System (LMS) Administration

Support day-to-day administration of LMS platforms (e.g., SAP SuccessFactors LMS, Udemy, Coassemble).
Upload learning content, manage enrollments, track course completion, and maintain accurate learning records.
Prepare standard LMS reports and dashboards for stakeholders.
Support initiatives to improve LMS usage and learner engagement.

Performance Management

Performance Cycle Support

Support execution of annual performance appraisal cycles, mid-cycle reviews, and 360-degree feedback processes in SAP SuccessFactors.
Assist with system setup, timelines, and communication for performance cycles.
Coordinate calibration session logistics and documentation.
Follow up with managers and employees to ensure timely completion of performance activities.

Performance Data & Reporting

Support preparation of performance reports and dashboards.
Assist in analyzing performance data to identify trends, risks, and improvement areas.
Support post-cycle reviews and documentation of improvement actions.

Skills And Qualifications

Education

Bachelor’s degree in Human Resources, Business Administration, Education, or a related field.

Experience

3–5 years of experience in Learning & Development, Performance Management, or HR Operations.
Prior exposure to corporate learning programs or performance cycles is preferred.

Technical Skills

Working knowledge of LMS platforms and HR systems (SAP SuccessFactors preferred).
Strong Excel and reporting skills; comfortable working with trackers and dashboards.
Familiarity with training coordination and performance cycle processes.

About Floward

Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes,

cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same- day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.

Website: https://www.floward.co

Floward

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Employee Performance & Learning and Development Senior Officer