PURPOSE OF THE JOB
The Associate L&D Specialist supports the design, delivery, and evaluation of engaging training programs that strengthen team member skills, boost leadership capability, and support our restaurant operations. The position plays a key role in helping our people succeed—from onboarding new hires to developing future leaders.
JOB RESPONSIBILITIES
- Assist People & Culture, Operations, and other teams in gathering input and identifying learning needs across restaurants and support functions.
- Contribute to the design and delivery of e-learnings, virtual webinars, on-the-job training, and job aids, ensuring materials are practical and engaging.
- Draft and refresh field-facing training resources—such as job aids and e-learning modules—adapting global content to meet local needs.
- Provide administrative and coordination support for leadership programs and help share coaching resources with restaurant and franchise leaders.
- Coordinate and occasionally help facilitate new Team Member and Franchisee onboarding sessions to foster a smooth start and positive first impression.
- Collect feedback, compile performance metrics, and help evaluate the effectiveness of training programs.
- Update content in the Learning Management System (LMS) and assist with basic troubleshooting or communicate issues to technical support.
- Keep an eye on new learning tools, hospitality trends, and best practices to suggest fresh ideas for improving programs.
KNOWLEDGE AND SKILL REQUIRED
- Education/Certifications
- Required: Bachelor’s degree in education, instructional design, adult learning, or a related field (or equivalent academic background).
- Experience
- This role must have…
- Experience leading classrooms, workshops, or tutoring sessions that demonstrate the ability to engage adult and diverse audiences
- Skill at creating lesson plans, learning activities, or digital resources—ready to translate these into corporate training programs and materials
- Proficiency in Adobe Creative Suite, familiar with educational tech or learning platforms (e.g., LMS, virtual classrooms) and eager to expand into corporate tools like Articulate Storyline 360 and Vyond)
- Strong knowledge of Microsoft applications (Outlook, Word, Excel, PPT)
- Excellent communication, coaching, and relationship-building skills
- Strong organizational and project management abilities, with an eye for detail
- Genuine enthusiasm for helping adults grow their skills and careers
- We’d prefer this role to have…
- Bilingual proficiency in English and French (Canadian)
- Prior experience – including through summer jobs, internships, or volunteer work - in hospitality, restaurants, retail, or other customer-service settings
Benefits:
- Hybrid work model
- Paid Vacation days plus additional YUM! paid holidays
- EAP Programs available to family as well Comprehensive benefits package
- Life insurance, disability, and wellness programs
- Retirement savings programs including RRSP and DPSP with employer contribution
- Employee referral program
What makes KFC a great place to work?
Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We want people with smart, heart and courage that have the opportunity to not just make impact today but to become leaders of the future.
Our Culture. We are known for a culture that rewards and recognizes great effort, big or small, and provides the work-life balance that is so important to staying inspired and engaged. We don`t just say it, we mean it – every Friday is a half day at KFC Canada! We will focus on your personal development as much as your professional development to ensure you can bring your best self to work.
KFC, part of Yum! Brands, is the world's most popular chicken chain and every day, we serve more than 12 million customers in more than 45,000 restaurants around the world. Our commitment to great food and service is the same commitment Colonel Harland Sanders had when he founded the concept more than 55 years ago, and that's why KFC remains the worldwide leader in the category.
KFC Canada is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KFC Canada encourages applications from all qualified candidates. Contact yumcareers@yum.com if you need accommodation at any stage of the application process or want more information on our accommodation policies.
