PURPOSE OF THE JOB
The L&D Specialist designs, delivers, and evaluates engaging training programs that strengthen team member skills, boost leadership capability, and support our restaurant operations. The position plays a key role in helping our people succeed—from onboarding new hires to developing future leaders.
JOB RESPONSIBILITIES
- Partner with People & Culture, Operations, and cross-functional teams to assess training needs across our restaurants and support functions.
- Design and deliver training programs (e-learnings, virtual webinars, on-the-job training and job aids) that are practical, interactive, and aligned with business goals.
- Create and maintain field-facing training materials, job aids, and e-learning modules that are clear, engaging, and user-friendly, leveraging and localizing Global curriculum where applicable.
- Support continued education and leadership development initiatives and coaching guidance for above restaurant leaders and franchisees on effective people development.
- Facilitate new Team Member and Franchisee onboarding to ensure smooth integration into the company culture and operations.
- Measure training effectiveness through feedback, performance metrics, and business outcomes.
- Provide updates and maintenance to the Learning Management System (LMS) and provide guidance to the technical support team in troubleshooting issues as needed.
- Stay on top of L&D best practices, hospitality trends, and new learning technologies to keep our programs modern, up-to-date and impactful.
KNOWLEDGE AND SKILL REQUIRED
- Education/Certifications
- Required: Bachelor’s degree in education, instructional design, adult learning, or a related field (or equivalent academic background)
- Experience
- This role must have…
- 2 years of experience in corporate learning & development, training, or a related HR role
- Strong facilitation skills with the ability to engage diverse audiences, from restaurant team members to senior leaders
- Demonstrated experience designing training programs and materials, including digital learning content
- Proficiency in Adobe Creative Suite (Adobe Premier Pro, Acrobat, InDesign, Photoshop, Illustrator)
- Proficiency with eLearning authoring tools, video creation software, and LMS platforms (Articulate Storyline 360, Vyond,etc.)
- Strong knowledge of Microsoft applications (Outlook, Word, Excel, PPT)
- Excellent communication, coaching, and relationship-building skills
- Strong organizational and project management abilities, with an eye for detail
- A passion for people development and a genuine belief in the power of learning
- We’d prefer this role to have…
- Bilingual proficiency in English and French (Canadian)
- Prior experience – including through summer jobs, internships, or volunteer work - in hospitality, restaurants, retail, or other customer-service settings
Benefits:
- Hybrid work model
- Paid Vacation days plus additional YUM! paid holidays
- EAP Programs available to family as well Comprehensive benefits package
- Life insurance, disability, and wellness programs
- Retirement savings programs including RRSP and DPSP with employer contribution
- Employee referral program
What makes KFC a great place to work?
Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We want people with smart, heart and courage that have the opportunity to not just make impact today but to become leaders of the future.
Our Culture. We are known for a culture that rewards and recognizes great effort, big or small, and provides the work-life balance that is so important to staying inspired and engaged. We don`t just say it, we mean it – every Friday is a half day at KFC Canada! We will focus on your personal development as much as your professional development to ensure you can bring your best self to work.
KFC, part of Yum! Brands, is the world's most popular chicken chain and every day, we serve more than 12 million customers in more than 45,000 restaurants around the world. Our commitment to great food and service is the same commitment Colonel Harland Sanders had when he founded the concept more than 55 years ago, and that's why KFC remains the worldwide leader in the category.
KFC Canada is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KFC Canada encourages applications from all qualified candidates. Contact yumcareers@yum.com if you need accommodation at any stage of the application process or want more information on our accommodation policies.
