Key Responsibilities
Reporting to the Chief Executive and working closely with the Head of Academic Development and Registrar, you will play an important role in the following areas:
1. Learning Technology & Moodle Management
- Lead the administration, optimisation, and enhancement of the Moodle VLE
- Develop and maintain standardised module Moodle page templates and exemplars
- Ensure consistent implementation of best practice in technology-enhanced (including blended and online) learning design
- Support academic staff in the effective use of digital tools and platforms (e.g., uploading, organising, and improving learning materials).
- Support the use of Moodle tools including assignments, quizzes, gradebook, forums, attendance, completion tracking, feedback tools, and analytics.
- Keep abreast of Moodle updates, security patches, and new features; advise management and colleagues on upgrade decisions and implications.
2. Instructional Design & Pedagogical Support
- Collaborate with programme teams to embed instructional design principles and UDL
- Support lecturers in designing effective face-to-face, blended, and online learning experiences.
- Support the design of interactive learning activities, formative assessment, feedback approaches, and learner engagement strategies.
- Develop and implement:
- instructional design checklists
- Pre-delivery review processes for module materials
- Provide guidance on engaging and pedagogically sound online/blended delivery, helping to ensure that digital learning approaches are pedagogically sound rather than simply technology-driven.
- Participate in student recruitment, induction, and orientation activities, acting as a key point of contact for current and prospective students. Develop onboarding materials and guides to help students effectively navigate the VLE and associated educational technologies.
- Contribute to teaching and assessment.
- Ensure repository Moodle pages (e.g., Moodle Document Store for Staff; Moodle Document Store for Students; Careers Portal, ICD Research Hub etc) are updated regularly
3. Staff Training & CPD
- Provide induction training for new staff (incl. lecturers) on ICD’s digital systems and expectations.
- Develop quick guides, video walkthroughs, checklists, and staff-facing support materials
- Design and deliver training for academic and professional staff on:
- Moodle and educational technologies
- Digital pedagogy and assessment design
- Work with HR / academic management to:
- Maintain a staff CPD calendar for digital learning.
- Contribute to the ICD Staff Training Hub and monitor engagement/completion
- Support ongoing CPD initiatives linked to digital learning
- Evaluate the effectiveness of staff training through feedback, completion data, and evidence of improved Moodle/module practice.
- Support a culture of continuous improvement in technology-enhanced teaching and learning.
4. IT Systems & Infrastructure Oversight
- Oversee ICD’s institutional IT systems, including:
- Learning platforms (Moodle and integrations)
- Core software (e.g., Microsoft) and digital tools (e.g., Zoom, GenAI)
- Staff and student hardware provision
- Manage software licensing across the institution, ensuring compliance, value for money, and alignment with academic needs.
- Provide IT support to staff and students, escalating to external support providers where necessary.
- Manage ICD’s cloud storage and file-sharing environment (Microsoft OneDrive / SharePoint), including folder structure governance, staff access provisioning, and synchronisation troubleshooting.
- Support integrations between Moodle and related systems such as Turnitin, Zoom, Microsoft 365, and other approved platforms.
- Maintain user guidance for staff and students on Moodle and related learning technologies.
- Liaise with external IT providers, software vendors, and platform support services.
- Ensure systems are secure (incl. cybersecurity), reliable, and fit-for-purpose
- Maintain an overview of staff and student IT hardware and software needs.
- Support procurement, allocation, tracking, and maintenance of laptops, classroom technology, peripherals, and other IT equipment.
- Maintain and oversee an IT asset register.
- Support colleagues in their use of classroom technology, including projectors, screens, audio-visual equipment, hybrid teaching equipment, and related systems.
- Help resolve or escalate technical issues affecting teaching, learning, assessment, or student support.
- Ensure coordinated device management (e.g., via MS Intune or similar), and user account administration.
- Plan and execute IT-related projects, such as classroom technology upgrades, system migrations, and digital transformation initiatives.
5. Quality Assurance & Compliance
- Support QA processes through:
- Pre-delivery module reviews
- Collection and checking of digital learning artefacts (e.g., Moodle)
- Contribute evidence for QQI reviews and institutional reporting
- Monitor effectiveness of technology-enhanced learning initiatives using structured approaches (e.g. feedback, review loops)
- Gather and analyse data to monitor student engagement and attendance (in both online (e.g., VLE) and offline learning environments), progression, retention, and completion, identifying trends and opportunities for improvement.
- Prepare clear and timely reports for senior management and college committees, supporting data-driven decision-making and quality assurance processes, as they pertain to student support and success.
- Contribute to the development of ICD’s digital learning policies and strategies
- Identify new technologies and innovations to enhance teaching and learning
- Support institutional readiness for blended/online delivery expansion
- Promote safe, lawful, and appropriate use of digital systems.
- Support compliance with GDPR, data protection, cybersecurity, and acceptable-use requirements.
- Ensure learning technology practices protect student and staff data.
- Promote accessibility and inclusive design in digital learning materials.
- Work with relevant colleagues to ensure digital systems and tools are used appropriately and securely.
- Support staff and students in understanding good digital practice, including password security, phishing awareness, file management, and responsible use of AI-enabled tools.
6. Digital Assessment and Academic Systems Support
- Support lecturers in using Moodle and Turnitin for assignment submission, marking, feedback, and originality checking.
- Provide guidance on Moodle gradebook setup, assessment workflows, & feedback tools.
- Support assessment processes in line with ICD’s academic regulations and quality assurance procedures.
- Assist with the implementation of ICD policies on GenAI use, academic integrity, online assessment, and assessment feedback.
- Support consistent approaches to assessment setup across modules.
- Provide technical and pedagogical support for online tests, quizzes, and other digital assessment formats.
- Liaise with academic staff, programme teams, and quality assurance staff to resolve digital assessment issues.
Ideal Candidate Profile
- Essential:
- Degree in a relevant field (e.g., Learning Technology, Education, IT, Instructional Design);
- Experience working with Moodle or similar VLE;
- Ability to support both pedagogical and technical aspects of digital learning;
- Strong understanding of instructional design and blended/online pedagogy;
- Experience supporting staff training or CPD initiatives;
- Experience creating user guides, training materials, templates, or staff development resources;
- Knowledge of IT systems, software, and digital infrastructure;
- Strong working knowledge of Microsoft 365, GenAI, video-conferencing tools, and common educational platforms;
- Working knowledge of accessibility, UDL, GDPR, cybersecurity, and digital inclusion issues;
- Ability to work cross-functionally with academic and administrative teams;
- Strong communication skills and the ability to explain technical matters clearly to non-technical users;
- Strong analytical ability and attention to detail;
- A service-oriented approach to supporting staff and students;
- Excellent ability to work proactively and independently on one’s own initiative;
- Excellent capacity to take direction and respond to constructive feedback;
- Strong work ethic;
- Strong ability to work alone and collaboratively within teams;
- A proactive, solutions-focused, pragmatic and collegial approach to problem solving;
- Strong ability to be flexible and adaptable working in a role that is likely to change and evolve in line with institutional needs.
- Desirable:
- Postgraduate qualification in business, accounting, finance, or a related field;
- Postgraduate qualification in Instructional Design or Learning Technology;
- Experience in higher education / QQI-regulated environment;
- Experience contributing to quality assurance or accreditation processes;
- Experience in student support, academic administration, or a related field;
- Experience as a student representative or within a student union;
- Experience working with international or multicultural student cohorts;
- Experience with data analysis and reporting tools;
- Experience with Moodle administration;
- Experience with Turnitin, Zoom, Microsoft Teams, Moodle analytics, H5P, API integrations, and similar tools;
- Experience developing blended or fully online modules or programmes;
- Experience with IT asset management, procurement, vendor management, or helpdesk systems;
- Familiarity with Irish higher education quality assurance expectations.
- Understanding of AI use in teaching, learning, assessment, and academic integrity.
- Experience with Python scripting or similar automation tools for Moodle or Microsoft 365 administration.
- Experience with Microsoft Power Automate, SharePoint governance, or OneDrive enterprise administration.
