Key Responsibilities

Reporting to the Chief Executive and working closely with the Head of Academic Development and Registrar, you will play an important role in the following areas:

1. Learning Technology & Moodle Management

- Lead the administration, optimisation, and enhancement of the Moodle VLE

- Develop and maintain standardised module Moodle page templates and exemplars

- Ensure consistent implementation of best practice in technology-enhanced (including blended and online) learning design

- Support academic staff in the effective use of digital tools and platforms (e.g., uploading, organising, and improving learning materials).

- Support the use of Moodle tools including assignments, quizzes, gradebook, forums, attendance, completion tracking, feedback tools, and analytics.

- Keep abreast of Moodle updates, security patches, and new features; advise management and colleagues on upgrade decisions and implications.

2. Instructional Design & Pedagogical Support

- Collaborate with programme teams to embed instructional design principles and UDL

- Support lecturers in designing effective face-to-face, blended, and online learning experiences.

- Support the design of interactive learning activities, formative assessment, feedback approaches, and learner engagement strategies.

- Develop and implement:

- instructional design checklists

- Pre-delivery review processes for module materials

- Provide guidance on engaging and pedagogically sound online/blended delivery, helping to ensure that digital learning approaches are pedagogically sound rather than simply technology-driven.

- Participate in student recruitment, induction, and orientation activities, acting as a key point of contact for current and prospective students. Develop onboarding materials and guides to help students effectively navigate the VLE and associated educational technologies.

- Contribute to teaching and assessment.

- Ensure repository Moodle pages (e.g., Moodle Document Store for Staff; Moodle Document Store for Students; Careers Portal, ICD Research Hub etc) are updated regularly

3. Staff Training & CPD

- Provide induction training for new staff (incl. lecturers) on ICD’s digital systems and expectations.

- Develop quick guides, video walkthroughs, checklists, and staff-facing support materials

- Design and deliver training for academic and professional staff on:

- Moodle and educational technologies

- Digital pedagogy and assessment design

- Work with HR / academic management to:

- Maintain a staff CPD calendar for digital learning.

- Contribute to the ICD Staff Training Hub and monitor engagement/completion

- Support ongoing CPD initiatives linked to digital learning

- Evaluate the effectiveness of staff training through feedback, completion data, and evidence of improved Moodle/module practice.

- Support a culture of continuous improvement in technology-enhanced teaching and learning.

4. IT Systems & Infrastructure Oversight

- Oversee ICD’s institutional IT systems, including:

- Learning platforms (Moodle and integrations)

- Core software (e.g., Microsoft) and digital tools (e.g., Zoom, GenAI)

- Staff and student hardware provision

- Manage software licensing across the institution, ensuring compliance, value for money, and alignment with academic needs.

- Provide IT support to staff and students, escalating to external support providers where necessary.

- Manage ICD’s cloud storage and file-sharing environment (Microsoft OneDrive / SharePoint), including folder structure governance, staff access provisioning, and synchronisation troubleshooting.

- Support integrations between Moodle and related systems such as Turnitin, Zoom, Microsoft 365, and other approved platforms.

- Maintain user guidance for staff and students on Moodle and related learning technologies.

- Liaise with external IT providers, software vendors, and platform support services.

- Ensure systems are secure (incl. cybersecurity), reliable, and fit-for-purpose

- Maintain an overview of staff and student IT hardware and software needs.

- Support procurement, allocation, tracking, and maintenance of laptops, classroom technology, peripherals, and other IT equipment.

- Maintain and oversee an IT asset register.

- Support colleagues in their use of classroom technology, including projectors, screens, audio-visual equipment, hybrid teaching equipment, and related systems.

- Help resolve or escalate technical issues affecting teaching, learning, assessment, or student support.

- Ensure coordinated device management (e.g., via MS Intune or similar), and user account administration.

- Plan and execute IT-related projects, such as classroom technology upgrades, system migrations, and digital transformation initiatives.

5. Quality Assurance & Compliance

- Support QA processes through:

- Pre-delivery module reviews

- Collection and checking of digital learning artefacts (e.g., Moodle)

- Contribute evidence for QQI reviews and institutional reporting

- Monitor effectiveness of technology-enhanced learning initiatives using structured approaches (e.g. feedback, review loops)

- Gather and analyse data to monitor student engagement and attendance (in both online (e.g., VLE) and offline learning environments), progression, retention, and completion, identifying trends and opportunities for improvement.

- Prepare clear and timely reports for senior management and college committees, supporting data-driven decision-making and quality assurance processes, as they pertain to student support and success.

- Contribute to the development of ICD’s digital learning policies and strategies

- Identify new technologies and innovations to enhance teaching and learning

- Support institutional readiness for blended/online delivery expansion

- Promote safe, lawful, and appropriate use of digital systems.

- Support compliance with GDPR, data protection, cybersecurity, and acceptable-use requirements.

- Ensure learning technology practices protect student and staff data.

- Promote accessibility and inclusive design in digital learning materials.

- Work with relevant colleagues to ensure digital systems and tools are used appropriately and securely.

- Support staff and students in understanding good digital practice, including password security, phishing awareness, file management, and responsible use of AI-enabled tools.

6. Digital Assessment and Academic Systems Support

- Support lecturers in using Moodle and Turnitin for assignment submission, marking, feedback, and originality checking.

- Provide guidance on Moodle gradebook setup, assessment workflows, & feedback tools.

- Support assessment processes in line with ICD’s academic regulations and quality assurance procedures.

- Assist with the implementation of ICD policies on GenAI use, academic integrity, online assessment, and assessment feedback.

- Support consistent approaches to assessment setup across modules.

- Provide technical and pedagogical support for online tests, quizzes, and other digital assessment formats.

- Liaise with academic staff, programme teams, and quality assurance staff to resolve digital assessment issues.

Ideal Candidate Profile

Essential:
Degree in a relevant field (e.g., Learning Technology, Education, IT, Instructional Design);
Experience working with Moodle or similar VLE;
Ability to support both pedagogical and technical aspects of digital learning;
Strong understanding of instructional design and blended/online pedagogy;
Experience supporting staff training or CPD initiatives;
Experience creating user guides, training materials, templates, or staff development resources;
Knowledge of IT systems, software, and digital infrastructure;
Strong working knowledge of Microsoft 365, GenAI, video-conferencing tools, and common educational platforms;
Working knowledge of accessibility, UDL, GDPR, cybersecurity, and digital inclusion issues;
Ability to work cross-functionally with academic and administrative teams;
Strong communication skills and the ability to explain technical matters clearly to non-technical users;
Strong analytical ability and attention to detail;
A service-oriented approach to supporting staff and students;
Excellent ability to work proactively and independently on one’s own initiative;
Excellent capacity to take direction and respond to constructive feedback;
Strong work ethic;
Strong ability to work alone and collaboratively within teams;
A proactive, solutions-focused, pragmatic and collegial approach to problem solving;
Strong ability to be flexible and adaptable working in a role that is likely to change and evolve in line with institutional needs.

Desirable:
Postgraduate qualification in business, accounting, finance, or a related field;
Postgraduate qualification in Instructional Design or Learning Technology;
Experience in higher education / QQI-regulated environment;
Experience contributing to quality assurance or accreditation processes;
Experience in student support, academic administration, or a related field;
Experience as a student representative or within a student union;
Experience working with international or multicultural student cohorts;
Experience with data analysis and reporting tools;
Experience with Moodle administration;
Experience with Turnitin, Zoom, Microsoft Teams, Moodle analytics, H5P, API integrations, and similar tools;
Experience developing blended or fully online modules or programmes;
Experience with IT asset management, procurement, vendor management, or helpdesk systems;
Familiarity with Irish higher education quality assurance expectations.
Understanding of AI use in teaching, learning, assessment, and academic integrity.
Experience with Python scripting or similar automation tools for Moodle or Microsoft 365 administration.
Experience with Microsoft Power Automate, SharePoint governance, or OneDrive enterprise administration.

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Learning Technology and IT Manager