About the Company
Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
Our promise to you:
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our incredible pride for job, company and industry
What we ask of you:
- Bring passion to all that you do
- Listen, move fast and think innovatively
- Speak up, have ideas and share them
- Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today.
Together, we'll make travel better.
Job Scope
- Provide strategic and commercial leadership for Learning & Development across Europe, Middle East, and Africa, ensuring people capability directly enables business performance, service excellence, and sustainable growth.
- Position L&D as a value-creating function, driving measurable return on investment through improved productivity, leadership effectiveness, quality outcomes, and employee retention.
- Act as a trusted business partner to Operations, HR, Finance, and Commercial teams, translating business priorities into targeted human capital solutions.
- Lead regional L&D governance, standards, and performance management aligned with Plaza Premium Group’s operational
and commercial objectives.
Job Description
1.Strategic & Commercial L&D Leadership
- Develop and execute the EMEA L&D strategy aligned with business growth, transformation, and commercial priorities.
- Embed a ROI-driven mindset, ensuring learning initiatives are linked to performance uplift, cost efficiency, quality outcomes, and leadership readiness.
- Translate people strategy into tangible business impact through structured capability building.
2.Human Capital Value & ROI Enablement
- Design learning solutions that improve workforce productivity, reduce operational inefficiencies, and support EBITDA performance.
- Partner with Finance and Operations to ensure training investments deliver measurable returns.
- Use data and KPIs to assess effectiveness of learning interventions and continuously optimize impact.
3.Leadership & Capability Development
- Lead regional leadership, supervisory, and managerial development programs aligned with succession planning and talent pipelines.
- Build leadership capability that supports accountability, commercial awareness, and operational excellence.
- Coach and mentor regional L&D teams to elevate strategic thinking and execution quality.
4.Service Excellence, Quality & Brand Standards
- Drive Service Excellence, Grooming Standards, and Quality frameworks through structured learning and reinforcement.
- Ensure consistency of standards, learner experience, and facilitator capability across the region.
- Support audit readiness and quality improvement through targeted capability interventions.
5.Operational Enablement & Business Partnership
- Act as a strategic L&D partner to Operations, Culinary, Commercial, Finance, IT, and HR.
- Support pre-openings, expansions, and operational transitions with structured learning deployment.
- Address performance gaps through data-driven training needs analysis and solutions.
6.KPI Management, Analytics & Reporting
- Own regional L&D KPIs, dashboards, and performance reporting aligned with company’s yearly objectives.
- Track training effectiveness, leadership coverage, certification progress, and capability maturity.
- Present insights, risks, and recommendations to senior leadership with a clear business narrative.
7.Learning Design, Innovation & Standards
- Oversee development of blended learning solutions including classroom, OJT, digital, and train-the-trainer models.
- Ensure strong governance over LMS usage, content quality, and learning methodologies.
- Drive innovation while maintaining cost efficiency and scalability.
8. Governance, Policy & Risk Management
•Establish and implement regional L&D policies, standards, and frameworks where global guidance is limited.
•Ensure compliance with internal controls, audit expectations, and regulatory requirements.
•Maintain structured documentation, reporting discipline, and regional governance.
Experience & Knowledge
- Extensive experience in regional Learning & Development, Talent Development, or HR leadership roles.
- Proven ability to align people strategy with commercial and operational outcomes.
- Strong background in hospitality, aviation, or service-driven environments.
Education & Professional Qualifications
- Bachelor’s degree in Psychology, HR, Education, Business, or related field.
- Professional certifications in L&D, HR, or Continuous Improvement (e.g. CIPD, Lean Six Sigma, Hospitality Education) preferred.
Skills & Competencies
- Strong commercial acumen with the ability to articulate ROI of people initiatives.
- Strategic mindset with hands-on execution capability.
- Advanced stakeholder management and leadership communication skills.
- Data-driven decision making and performance tracking.
Language & Technical Skills
- Fluent in English; additional regional languages are an advantage.
- Advanced proficiency in LMS platforms, MS Office, dashboards, and digital learning tools.
Travel Requirements
- Willingness to travel across EMEA in support of business and operational needs.
