The Assistant Manager – Learning & Development is responsible for designing, implementing, and managing training and development initiatives across the retail organization. The role focuses on enhancing employee performance, customer service excellence, leadership capabilities, product knowledge, and operational effectiveness through structured learning programs.
The incumbent will work closely with retail operations, store management, and business leaders to identify training needs, develop learning solutions, and ensure continuous employee development aligned with business objectives.
Key Responsibilities
Training Needs Analysis
- Conduct regular training needs assessments across retail stores and corporate functions.
- Partner with business leaders and store managers to identify skill gaps and development requirements.
- Analyze performance metrics, customer feedback, and operational KPIs to determine learning priorities.
Learning Program Development
- Design and develop training modules, learning materials, facilitator guides, and assessments.
- Create and update onboarding programs for new employees.
- Develop training content covering:
- Customer service excellence
- Retail sales techniques
- Product knowledge
- Store operations
- Leadership and people management
- Compliance and company policies
- Digital and system training
Training Delivery
- Facilitate classroom, virtual, and on-the-job training sessions.
- Conduct induction and orientation programs for new hires.
- Deliver leadership development workshops for supervisors and store managers.
- Coordinate external trainers and training vendors where required.
Retail Capability Development
- Drive initiatives to improve sales performance and customer experience.
- Support store teams in achieving operational excellence through targeted learning interventions.
- Develop succession planning and talent development programs for high-potential employees.
- Coach and mentor retail employees and managers.
Requirement:
- 5–8 years of experience in Learning & Development, Training, Talent Development.
- Minimum 2–3 years of experience in a supervisory or assistant managerial role.
- Experience within the retail, luxury retail, fashion, consumer electronics, eyewear, FMCG, or hospitality industry is preferred.
