Job Purpose
Support the effective implementation and administration of the bank’s learning and talent programs by coordinating logistics, maintaining accurate data, and ensuring compliance with policies and governance standards.
The role contributes to employee development and talent readiness by providing operational excellence,
analytical reporting, and responsive support to learning and talent initiatives across the bank.
Main accountabilities and approximate time split
Learning and Talent
- Ensure having adequate understanding of the different business lines and the relevant strategies and objectives.
- Manage training logistics including accommodation arrangements, catering, training supplies, training invoices and feedback analysis to inform performance needs.
- Coordinates invoices & mage vendors professionally.
- Ensure submission of invoices on time & follow up on delivery
- Ensure trainings relevant logistics are conducted and matching the bank’s policies and within the budget.
- Monitors training logistics, supplies, stationary & requirements to pro-actively order any missing.
- Manage the arrangements, set up & functioning of the training room to ensure maintenance of any if required
- Supports data collection, feedback analysis, and reporting related to performance and learning needs.
- Responsible for preparing Training reports and financial MI on monthly basis & training programs effectiveness.
- Maintain Accurate data & training records keeping on registrar.
- Executes defined learning initiatives, ensuring alignment with established frameworks.
- Develop and deliver introductory program like but not limited to Bank orientation and Induction(s) within agreed time frame.
- Supports data gathering, smooth delivery and meaningful feedback collection, and feedback analysis to inform performance needs.
Stakeholders Management
- Maintain effective relationship with internal and external stakeholders.
- Strong communication and presentation skills to communicate business /HR topics as appropriate to business & employees.
- Engages with employees, trainers, vendors, and internal HR team members.
- Provides information, collects feedback, and ensures smooth coordination.
- Supports cross-functional coordination among stakeholders for learning/talent events.
- Ensure efficient communication with stake holders and operational delivery.
Risk and Control
- Ensure adherence to HR policies and standards, Governance and internal controls relating to learning activities
- Adheres strictly to policies, data protection, and documentation standards.
- Ensures accurate recordkeeping, follows all policies and control procedures.
- Ensure Compliance and audit readiness.
- Fulfil all regulatory and audit requirements.
- Maintain Compliance and accurate records.
- Maintains proper documentation and data accuracy.
Technical skills / Competencies
- Delivery of full learning cycle – needs analysis to evaluation (ROI)
- Strong written & spoken communication Skills
- presentation skills
- Project management
- Stakeholder Management
- Vendor Management
- Excel & power point
- Data Analysis
- Multi-tasking
- Problem Solving
- Negotiation Skills
Competencies
- Agility
- Problem Solving & Innovation
- Leadership
- Communication with Impact.
- Customer Focus
Knowledge, Expertise and Experience
Essential:
- Minimum 3- 5 years’ experience in Learning & Development
- Very Good written and spoken Arabic and English
- Bachelor’s degree in Business Administration, Human Resources, or a related field.
- Good knowledge of learning and development methods and solutions combining experience of both design and delivery
- Foundational understanding of learning cycles and evaluation models.
- Basic understanding of talent identification tools, competency models, and assessment methods
- General awareness of banking operations and service lines
- Familiar with core HR operations and data management.
Preferred:
- Experience of working in learning and development in banking sector or Financial Services.
- HR professional certification /Diploma.
