About PSD Citywide
Ready to make a real impact on communities across North America?
PSD Citywide isn’t just a software company; we’re transforming how Local, First Nations, and Regional Governments achieve success and build sustainable futures for their communities. As a recognized leader in Enterprise Asset Management, maintenance management, and planning solutions, we provide cutting-edge software and expert advisory services that improve infrastructure and public services.
Why join us? We are a "Fun-clusive" organization! This means we intentionally foster a supportive and engaging culture where your contributions are celebrated, your skills are rewarded, and your career growth is encouraged. Ready to influence change? Bring your expertise in technology and data to our team and directly shape how local governments improve service delivery. Apply now!
Responsibilities & Duties
- Update and maintain client-facing knowledge base content within HappyFox to ensure accuracy and accessibility.
- Create, record, and edit training tutorials, videos, and e-learning modules using tools such as Camtasia and Articulate.
- Assist in developing and formatting training materials, including user guides, quick reference guides, and FAQs.
- Collaboration and interpersonal skills for participating with Training Specialists and Product teams to ensure training content reflects the latest software updates and best practices.
- Conduct quality checks of training content and knowledge base articles for clarity, consistency, and usability.
- Support the Training team by preparing content and resources for client-facing sessions and internal training courses.
- Assist with internal training documentation and resources as needed.
- Stay informed on new tools, technologies, and instructional design best practices to drive innovation and improve training content development.
- Demonstrate a client-first mindset by ensuring training resources are easy to understand, visually engaging, and aligned with client needs.
- Other duties as assigned.
Qualifications
- Diploma or Bachelor’s degree in Education, Instructional Design, Communications, Computer Science, or a related field.
- 1–3 years of experience in a training support, instructional design, technical writing, or related role.
- Strong computer skills with proficiency in web-based applications and content authoring tools.
- Experience with Camtasia, Articulate (Storyline/Rise), Talent LMS or similar e-learning platforms.
- Demonstrated ability to independently learn, navigate, and become proficient in new software platforms with minimal supervision.
- Confident and professional presentation skills, with the ability to effectively facilitate sessions and speak in front of both small and large audiences.
- Strong writing and editing skills, with attention to detail and clarity.
- Ability to organize and manage multiple projects and deadlines.
- Creative problem-solving skills and a growth-oriented mindset.
- Familiarity with municipal government or enterprise software is an asset.
- Certification in instructional design, adult learning, or e-learning development is considered an asset.
- Familiarity with software training and development practices and methods including needs assessment, virtual, online and blended training.
- Familiarity with different training methods and techniques, both in-person and virtual.
- Ability to adapt to different learning styles and effectively engage diverse audiences.
- Detail-oriented with strong organizational, communication, and multitasking abilities.
What We Offer:
Competitive Compensation: We offer competitive salaries that recognize your skills and experience
Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy.
Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team.
Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge.
Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend.
Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus.
Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.
Candidate Journey
Resume Review: Once you apply, an actual person will review your resume and we are committed to getting back to you within three weeks with a response.
Phone Interview: PSD’s People and Culture team will connect with you to learn about your experience and discuss the role further. They’ll also give you an understanding of what the interview process involves, along with an estimated timeline.
Virtual Interview: Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide.
Offer/Feedback: The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback.
PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.
We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.
