POSITION: Organizational Change Management Specialist (2 Year Contract)

REPORTS TO: Manager, People and Culture

DEPARTMENT: Human Resources

LOCATION: North Bay

REFERENCE: 800-61-27

SALARY: $91,572 - $107,718

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, a defined benefit pension plan, paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:

The Organizational Change Management (OCM) Specialist supports the development and implementation of enterprise change management methodologies, tools, and practices to enable successful adoption of change and foster a culture of readiness and adaptability.

MAJOR DUTIES/ RESPONSIBILITIES:

Apply, perform, and deliver a structured change management approach and methodology for the people side of change including stakeholder analysis, change impact assessment and readiness assessment
Develop and execute comprehensive change management plans, including stakeholder engagement and communications strategies
Conduct stakeholder analysis and provide leader and sponsor coaching to support adoption
As required, may serve as OCM lead for assigned major initiatives. In addition to executing overall change management deliverables, this may include also owning the strategy and planning, joining leadership meetings, providing recommendations and solution management and ownership of sponsorship engagement and program updates
Collaborate with program teams to develop and deliver communications, engagement materials, and executive presentations
Support training strategy, needs assessment, development, delivery, and evaluation in partnership with learning teams
Administer and support learning technologies (e.g., LMS) and assist with training logistics and delivery as needed
Track and measure change effectiveness, including adoption, usage, proficiency, and benefits realization
Develop and implement reinforcement and sustainment strategies, including SOP readiness and post-implementation support
Maintain and manage change management resources, templates, knowledge repositories, and intranet content
Support employee engagement through surveys, communications, and enterprise-wide change initiatives (e.g., change agent networks, learning events)
Monitor and manage program communications channels (e.g., inboxes, FAQs) to ensure consistent messaging
Build organizational change capability through tools, training, and awareness initiatives
Conduct lessons learned activities and incorporate improvements into future change practices
Compile and analyze program metrics and reporting for leadership, L&D, and organizational initiatives

REQUIREMENTS:

College diploma in Communications, Learning & Development, or a related discipline
Prosci, Lean, or PMI certifications are considered an asset
Minimum of 3 years of recent, relevant work experience, including but not limited to:
- Change management and/or organizational development
- Communications planning, development, and execution
- Leading teams, projects, or organizational initiatives to successful delivery
- Graphic design and visual content development
- Process design, documentation, and mapping
- Training material design, development, and implementation
- Training delivery in both virtual and in-person environments
- Coordination of logistics and administrative activities (e.g., scheduling, enrolment management)
- Project planning, tracking, and coordination
Experience with digital authoring tools for e-learning development (e.g., Adobe Captivate)
Strong digital content development skills, including intranet creation, publishing, and ongoing maintenance
Familiarity with Learning Management Systems (LMS) and/or training scheduling tools and processes
Demonstrated graphic design capability, including the development of visually engaging materials
Experience developing training documentation, including job aids, standard operating procedures (SOPs), and instructor guides
Advanced proficiency in Microsoft Office Suite, including PowerPoint, Word, and Excel
Knowledge of survey tools and techniques to support employee engagement, feedback collection, and analysis
Strong verbal and written communication skills
Exceptional attention to detail and a high degree of accuracy
Proven ability to build strong relationships and influence stakeholders at all levels of the organization
Excellent communication skills with the ability to engage senior leaders, provide insights and recommendations, and effectively raise risks or concerns
Demonstrated commitment to health and safety in the workplace

APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: May 31, 2026, no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply: https://www.ontarionorthland.ca/en/careers

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.

At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, pour plus de renseignements.

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Organizational Change Management Specialist (2 Year Contract)