JOB TITLE
Manager - Learning & Development | MAF Retail | Head Office UAE
Role Summary
The Manager - Training leads the learning and development function for UAE Ecommerce operations, overseeing training delivery for 4,000+ fulfillment pickers and last-mile drivers. This role bridges operational excellence and workforce capability, ensuring staff master processes, systems, and customer satisfaction standards through both formal onboarding and continuous microlearning.
ROLE PROFILE
- Create role-specific paths for pickers, drivers, and supervisors.
- Design and deliver classroom and online onboarding for all new hires.
- Ensure mastery of Wings (Last Mile) and Alecto (Fulfillment) software systems.
- Communicate standard operating procedures (SOPs), dos/don'ts, and customer satisfaction expectations.
- Deploy weekly microlearning via SaaS platforms (Axonify, EdApp, or equivalent).
- Create bite-sized content on soft skills, operational excellence, safety, and system updates.
- Establish and monitor training effectiveness metrics (completion rates, assessment scores, time-to-proficiency).
- Link training outputs to operational KPIs (order accuracy, on-time delivery, picking speed, customer satisfaction)
- Develop scalable, modular training content (video, interactive modules, job aids, simulations).
- Develop scalable, modular training content (video, interactive modules, job aids, simulations)
- Manage content updates across all platforms as processes and software change
- Ensure content is available in English and Arabic
- Conduct coaching sessions on instructional delivery and adult learning principles
Requirements
- Bachelor's degree in Education, Human Resources, Business, or related field.
- 5+ years of training/L&D experience in retail, eCommerce, logistics, or fast-paced operations Experience with learning management systems (LMS) and microlearning platforms (Axonify, EdApp, or similar)
- Familiarity with operational training (fulfillment, warehouse, last-mile delivery).
What We Offer
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
