JOB TITLE

Manager - Learning & Development | MAF Retail | Head Office UAE

Role Summary

The Manager - Training leads the learning and development function for UAE Ecommerce operations, overseeing training delivery for 4,000+ fulfillment pickers and last-mile drivers. This role bridges operational excellence and workforce capability, ensuring staff master processes, systems, and customer satisfaction standards through both formal onboarding and continuous microlearning.

ROLE PROFILE

Create role-specific paths for pickers, drivers, and supervisors.
Design and deliver classroom and online onboarding for all new hires.
Ensure mastery of Wings (Last Mile) and Alecto (Fulfillment) software systems.
Communicate standard operating procedures (SOPs), dos/don'ts, and customer satisfaction expectations.
Deploy weekly microlearning via SaaS platforms (Axonify, EdApp, or equivalent).
Create bite-sized content on soft skills, operational excellence, safety, and system updates.
Establish and monitor training effectiveness metrics (completion rates, assessment scores, time-to-proficiency).
Link training outputs to operational KPIs (order accuracy, on-time delivery, picking speed, customer satisfaction)
Develop scalable, modular training content (video, interactive modules, job aids, simulations).
Develop scalable, modular training content (video, interactive modules, job aids, simulations)
Manage content updates across all platforms as processes and software change
Ensure content is available in English and Arabic
Conduct coaching sessions on instructional delivery and adult learning principles

Requirements

Bachelor's degree in Education, Human Resources, Business, or related field.
5+ years of training/L&D experience in retail, eCommerce, logistics, or fast-paced operations Experience with learning management systems (LMS) and microlearning platforms (Axonify, EdApp, or similar)
Familiarity with operational training (fulfillment, warehouse, last-mile delivery).

What We Offer

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Majid Al Futtaim

New Jobs

Manager - Learning & Development - E Commerce