Moodle & Totara LMS Support SpecialistLocation: Remote
About Lambda LearningLambda Learning is a trusted learning technology partner delivering hosted Moodle and Totara LMS solutions to corporate, government, association, and education clients. We manage secure, scalable learning platforms and provide long-term, high-touch support to organizations that rely on their LMS as mission-critical infrastructure.
The RoleWe are looking for a Moodle & Totara LMS Support Specialist to provide B2B technical support to our hosted clients. You will work directly with client administrators and stakeholders, troubleshoot platform issues, support upgrades, and help organizations get measurable value from their LMS environments.
This role operates within a managed services model, partnering with our Customer Relations, Operations, and Development teams to ensure platform stability, smooth upgrades, and excellent client experience.
What You Will DoB2B Client Support- Provide Tier 1 and Tier 2 support for hosted Moodle and Totara platforms
- Support client administrators with configuration, troubleshooting, and platform usage
- Respond to support tickets in line with SLAs
- Investigate issues related to users, roles, permissions, cohorts, courses, activities, completion tracking, certificates, and reporting
- Document root causes, resolutions, and next steps
Hosted Platform Operations- Support production, staging, and sandbox environments
- Assist with LMS upgrades and post-upgrade validation
- Identify performance or stability issues and escalate when needed
- Collaborate with infrastructure and development teams
- Follow change management and incident processes
Client Guidance- Advise on Moodle and Totara best practices
- Support onboarding and platform optimization
- Assist with integrations such as Single Sign-On and HR Systems
- Help clients understand platform capabilities and roadmap considerations
Need to HaveTechnical Skills
- A working understanding of HTML, CSS, and JavaScript
- A working understanding of PHP
- Strong technical troubleshooting ability
- Experience supporting hosted or managed applications
- Solid understanding of LMS administration concepts
- Experience working with ticketing systems and SLA-based support
Professional Skills
- Clear written and verbal communication
- Ability to manage multiple client priorities
- Customer-first mindset suited to B2B environments
- Structured problem-solving approach
Nice to Have- Moodle LMS experience, including working with Moodle plugins
- Totara LMS experience
- Experience supporting corporate or association LMS clients
- Familiarity with AWS-hosted applications
- Experience with LMS upgrades and platform roadmaps
- Knowledge of accessibility and compliance considerations
Why Join Lambda Learning- Work with enterprise Moodle and Totara environments that power real organizations, not demo sites
- Be part of a team that is recognized for deep LMS expertise and client partnership
- Influence how platforms are designed, configured, and improved for long-term success
- Collaborate with experienced engineers, analysts, and customer success professionals
- Build a specialized career in learning technology with exposure to integrations, analytics, and large-scale upgrades
- Remote-first culture with a focus on professionalism, trust, and meaningful work
How to ApplyPlease apply with your resume and a short overview of your Moodle experience and any exposure to Totara. We look forward to meeting candidates who care about technology, learning, and excellent client service.
