The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity and evolving customer expectations. With more than a decade of experience and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions, including SpryCIS, SpryEngage, SpryMobile, and SpryWallet, that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

🎓 The Role

SpryPoint is in an exciting phase of growth, giving us the opportunity to invest in how we support and engage our clients. As part of this momentum, we’re looking for an Instructional Designer to join our Learning and Development team on an 8-month contract.

The Learning and Development team at SpryPoint is committed to creating innovative, engaging, and effective product training for our clients. As an Instructional Designer at SpryPoint, you will be an integral part of the team. You’ll create a range of training artifacts and activities that not only show clients how to use our software, but also why they love it ❤️

You will report to the Team Lead, Learning and Development, as part of the Centre of Excellence.

You’ll collaborate closely with fellow Instructional Designers, as well as our Product Development, UI, and Service Delivery teams 🤝

This position is fully remote; however, the successful candidate must be based in Canada. Occasional travel may be required to client sites across North America ✈️ or to our new Atlanta office.

🛠 What You’ll Be Doing:

Creating exciting and effective training for our clients
Contributing to successfully moving our clients through their implementation journey
Reworking technical documents and other material into effective training, activities, and assessments
Assisting with creating onboarding and training content for new internal SpryPoint team members
Contribute to team brainstorming sessions and help shape digital and e-learning initiatives
Design and develop training content and assessments across multiple learning modalities

✅ Qualifications & Competencies:

2+ years of experience creating high-quality training material for software applications
Certificate/Diploma with a specialization in instructional design for adults, curriculum development, or a related field
Experience using Adobe products, Zoom, Pages, and Keynote to create a variety of training activities and artifacts
Excellent verbal communication and advanced writing skills in English
Demonstrated interest in lifelong learning
Experience in the utility sector, SaaS, or software implementation is preferred but not required

Why SpryPoint?

🚀 Remote-first and autonomous working environment with flexible working hours

💰Competitive compensation package

🏥 Health, dental and vision

🏝️ Summer Fridays, and flexible sick days

🧳 Annual company events and team offsites

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process? Let us know, and we'll work with you to provide the necessary support.

SpryPoint

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