The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

🌱 The Role

The Learning Design & Enablement team at SpryPoint is committed to creating innovative, engaging, and effective product training for our clients. As a Learning Designer at SpryPoint, you will be an integral part of the Learning Design & Enablement team. You will have the opportunity to create a range of training artifacts and activities that will not only show clients how to use our software, but why they love it.

You will report to the Manager, Learning Design & Enablement, work closely with fellow Learning Designers and also with our product development team, our UI team, and our Service Delivery team.

This position is fully remote, with the opportunity to travel throughout North America at times to SpryPoint events and to client sites. ✈️

🎯 What you'll be doing:

Creating exciting and effective training for our clients
Contributing to successfully moving our clients through their implementation journey
Reworking technical documents and other material into effective training, activities, and assessments
Assisting with creating onboarding and training content for new internal SpryPoint team members
Participating in team brainstorming sessions and contributing to e-learning initiatives

🚀 What You Bring:

2+ years of experience creating high-quality training material for software applications
Certificate/Diploma with a specialization in instructional design for adults, curriculum development, or a related field
Experience using Adobe products, Zoom, Pages, and Keynote to create a variety of training activities and artifacts
Strong proficiency in Articulate Rise and Storyline, with working knowledge of LMS platforms and SCORM-based publishing workflows
A curiosity for AI-powered tools (e.g., Synthesia, NotebookLM) and a willingness to experiment, iterate, and bring fresh ideas to how we deliver learning digitally
Excellent verbal communication and advanced writing skills in English
Demonstrated interest in lifelong learning
Experience in the utility sector, SaaS, or software implementation is preferred but not required

⚡️Interview Process:

We know your time is valuable, so we’ve designed a process that’s transparent, efficient, and (we hope) genuinely enjoyable.

Here’s what you can expect:

📞 Step 1: Recruiter Screening Conversation

A relaxed conversation to learn more about your background, your goals, and what’s drawing you to SpryPoint.

👩💼 Step 2: 30-Minute Hiring Manager Interview

A deeper dive into your experience and fit for the role.

📝 Step 3: Assignment

A learning design exercise where you’ll transform a technical document into a training activity.

🎤 Step 4: Final Interview

A session with your future manager and teammate where you’ll walk through your approach and have a collaborative discussion.

🚀 Step 5: References & Offer

We’ll connect with your references to validate all the great things we’ve learned about you. If all goes well, we’ll be excited to extend an offer and welcome you to the team.

Throughout the process, we’ll be looking at communication, structured thinking, instructional design capability, stakeholder collaboration, and delivery mindset. Most importantly, we encourage you to bring your authentic self to every step. ✨

💫 Expect More From Your Career at SpryPoint

🚀 Work your way - Remote-first environment with flexible working hours across North America

💰 Competitive Total Rewards - Comprehensive compensation package that grows with you

💻 Complete Setup - MacBook

🏥 Total Wellness - Health, dental, vision, and life insurance from day one

🏝️ Recharge Time - Generous PTO and unlimited sick days

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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