Job Type: Full Time - Permanent
Role Purpose
Manage and deliver high-quality training content and learning experience design for specialized airport training programs, ensuring instructional excellence, consistency, and long-term sustainability.
This role owns the
how of learning: instructional design, content structure, quality, and maintainability across the portfolio.
Key Responsibilities
- Content Lifecycle Management and Accountability
- Manage and coordinate the full content lifecycle for assigned programs, from design to retirement, aligned with Product Portfolio decisions
- Translate complex technical subject matter into clear, learner-centric training experiences
- Ensure consistency across delivery formats and programs
- Act as primary owner for content readiness and instructional quality
- Learning Experience & Instructional Design
- Design coherent end-to-end learning journeys using adult learning principles
- Apply experiential, scenario-based, and problem-centred learning approaches
- Ensure learning experiences are practical, immersive, and operationally relevant
- Maintain instructional design standards, templates, and guidelines
- Content Architecture & Sustainability
- Structure content for reuse, scalability, and efficient updates
- Maintain version control, traceability, and documentation
- Reduce long-term maintenance risk through sound content design and governance
- Quality Assurance & Governance
- Apply content quality standards and validation checkpoints
- Conduct systematic reviews and instructional integrity checks
- Ensure compliance with governance, brand, and aviation-specific requirements
- SME & Instructor Collaboration
- Work closely with SMEs and instructors to co-create and validate content
- Translate expert input into learner-ready materials without losing technical depth
- Support instructors by ensuring content is clear and delivery-ready
- Learning Technology & Innovation
- Use LMS, authoring tools, and AI-assisted tools to support scalable delivery
- Pilot new learning approaches where they add clear learning value
- Ensure technology supports quality and sustainability, not complexity
- Cross-Functional Collaboration
- Partner with Product (strategy and lifecycle alignment)
- Partner with Training Operations & Enablement (delivery readiness and feedback)
- Support smooth handover from content design to delivery
Decision Scope
- Learning experience design and instructional approaches
- Content standards, structure, and quality criteria
- Content readiness recommendations for delivery
Core Competencies
- Learning experience and instructional design expertise
- Strong quality and structure mindset
- Ability to manage complex, technical content
- Stakeholder facilitation and collaboration
- Digital learning fluency
ACI World Values
- Stewardship
- Member-focused
- Integrity
- Excellence
- Collaboration
- Innovation
- Inclusivity
What We Offer
- A challenging and exciting position in an international and multicultural environment.
- Hybrid work environment
- 4 weeks of vacation/year.
- 5 sick days/ year.
- 5 mental wellness days/year.
- Employee cell phone (iPhone) with TELUS Health virtual care included.
- Health insurance coverage from your first day of employment.
- Opus/EXO Transit discount on monthly pass.
- Employee recognition points earned to convert into redeemable gift cards
- Very flexible employee monthly wellness account to use to achieve a greater work life balance
