Job Type: Full Time - Permanent

Role Purpose

Manage and deliver high-quality training content and learning experience design for specialized airport training programs, ensuring instructional excellence, consistency, and long-term sustainability.

This role owns the how of learning: instructional design, content structure, quality, and maintainability across the portfolio.

Key Responsibilities

Content Lifecycle Management and Accountability
Manage and coordinate the full content lifecycle for assigned programs, from design to retirement, aligned with Product Portfolio decisions
Translate complex technical subject matter into clear, learner-centric training experiences
Ensure consistency across delivery formats and programs
Act as primary owner for content readiness and instructional quality
Learning Experience & Instructional Design
Design coherent end-to-end learning journeys using adult learning principles
Apply experiential, scenario-based, and problem-centred learning approaches
Ensure learning experiences are practical, immersive, and operationally relevant
Maintain instructional design standards, templates, and guidelines
Content Architecture & Sustainability
Structure content for reuse, scalability, and efficient updates
Maintain version control, traceability, and documentation
Reduce long-term maintenance risk through sound content design and governance
Quality Assurance & Governance
Apply content quality standards and validation checkpoints
Conduct systematic reviews and instructional integrity checks
Ensure compliance with governance, brand, and aviation-specific requirements
SME & Instructor Collaboration
Work closely with SMEs and instructors to co-create and validate content
Translate expert input into learner-ready materials without losing technical depth
Support instructors by ensuring content is clear and delivery-ready
Learning Technology & Innovation
Use LMS, authoring tools, and AI-assisted tools to support scalable delivery
Pilot new learning approaches where they add clear learning value
Ensure technology supports quality and sustainability, not complexity
Cross-Functional Collaboration
Partner with Product (strategy and lifecycle alignment)
Partner with Training Operations & Enablement (delivery readiness and feedback)
Support smooth handover from content design to delivery

Decision Scope

Learning experience design and instructional approaches
Content standards, structure, and quality criteria
Content readiness recommendations for delivery

Core Competencies

Learning experience and instructional design expertise
Strong quality and structure mindset
Ability to manage complex, technical content
Stakeholder facilitation and collaboration
Digital learning fluency

ACI World Values

Stewardship
Member-focused
Integrity
Excellence
Collaboration
Innovation
Inclusivity

What We Offer

A challenging and exciting position in an international and multicultural environment.
Hybrid work environment
4 weeks of vacation/year.
5 sick days/ year.
5 mental wellness days/year.
Employee cell phone (iPhone) with TELUS Health virtual care included.
Health insurance coverage from your first day of employment.
Opus/EXO Transit discount on monthly pass.
Employee recognition points earned to convert into redeemable gift cards
Very flexible employee monthly wellness account to use to achieve a greater work life balance

ACI World - Airports Council International

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Training Content & Learning Experience Design Specialist