HUMAN RESOURCES VISION
We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
POSITION PURPOSE
The Training Manager identifies training needs and develops cost effective training initiatives to achieve the hotel's goals, and ensures standards and procedures are constantly applied. He/ she is efficient, enjoys leading and developing associates, he/ she has a positive demeanor and excellent communication skills. The Training Manager fully embraces the Sheraton brand standards and Service Culture.
ESSENTIAL FUNCTIONS
- Fully responsible for on brand arrival of all associates and first week onboarding training, including all mandatory training for each position;
- Take the lead in NextGen Service Culture and insure training goals are met or exceeded;
- Initiate different on brand activities during the year to keep the brand alive, together with the brand ambassadors;
- Develop tests for each training to assure quality level. Analyze results of the tests and make improvements after discussed with Director of Human Resources;
- Be a brand ambassador at all times; lead by example and embrace Sheraton brand standards for the Human Resources and Training Department at all times;
- Conduct quality and brand standard tests monthly, develop (training) action plan based on the results;
- Develop an effective annual Training Plan together with the Director of Human Resources which meets the needs of associates as outlined in PMP’s and which assists the hotel achieve its goals and objectives. Identify from GXP, GEI, GPS, LRA, Marketing Plan and other sources the potential training needs and action where required;
- Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required;
- Publish an annual, quarterly and monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis;
- Develop, source and conduct training courses scheduled in the training calendar;
- With support of Director of HR, structure and monitor the Hotel’s annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements;
- Provide an advice service to both managers and associates on training opportunities, career choices, qualifications and other HR issues to fully support each and every associate in their learning and development needs;
- Maintain accurate and up to date records of all training activities;
- Ensure all requests for training by associates is responded to in a timely manner and follow up is conducted where appropriate;
- Monitor the effectiveness of pre- and post-course briefings to ensure maximum benefit from training courses and identify future training needs;
- Monitor department training and on job training (department induction, department trainers, department processes) and ensure consistency and quality of training;
- Any other projects and/ or tasks as deemed necessary by your manager.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
We do expect that you do have the experiences/ behaviors below. You:
- Have a high level of Emotional Intelligence to adapt to various cultural settings and situations.
- Thrive on achieving guest satisfaction and owning the guest.
- Consider every situation as a marketing opportunity to showcase the hotel products and services.
- Have passion for new trends and relates this to practical business application.
- Communicate effectively at all levels assertively.
- Play as a team and put the efforts of the team members before his/her own.
- Celebrate successes within the teams.
- Build lasting and fruitful relationships with both internal and external customers.
- Have immaculate personal presentation e.g. grooming and conversational ability.
- Consistently display ambassadorship in relation to Marriott International hotels and the Ownership.
- Embrace Diversity & Inclusion
- Adapt to sudden changes in operation
- Demonstrate effective problem solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies.
- Have the ability to plan and prioritize in order to achieve deadlines.
- Have knowledge of hotel computer systems and other IT related applications.
- Uphold ethical business practices
EDUCATION
Bachelor degree required.
PHYSICAL CONDITIONS REQUIRED FOR YOUR ROLE
- This job often requires sitting behind a computer for extended periods of time;
- This job often requires standing or walking for extended periods of time;
- This job often requires bending, reaching or lifting;
- This job requires operating computers and computerized equipment.
EMPLOYMENT CONDITIONS
- This job may require you to work on holidays and/ or weekends;
- This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
- This job often requires extended hours beyond a typical work week;
- This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
- Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
