Learning and Talent Consultant

Zurich Insurance • Toronto, ON, CA • 1w ago

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

What you'll be doing:

As our Learning & Talent Consultant, you’ll be at the heart of shaping how our global workforce learns and grows. You’ll own the full lifecycle of training programs, from regular compliance training to new behavioral and core skills development. You’ll be responsible for creating seamless, engaging learning journeys that drive compliance, engagement, and impact across the business. Beyond learning, you’ll take the lead on strategic talent projects – think LMS transitions, leadership development, and talent reviews – partnering with senior leaders and People team colleagues to deliver initiatives that support our global workforce.

You’ll keep our global Learning Management System (LMS) running smoothly – administering users, scheduling programs, and reporting on progress.
You’ll provide expert LMS support and maintain strong vendor relationships, rolling out new features when needed.
You’ll oversee the assignment and reporting of compliance training and ensure it aligns with business priorities.
You’ll design and deliver behavioral and core skills programs that build capability and confidence.
You’ll dig deep into needs analysis and skills gap assessments to stay ahead of emerging requirements.
You’ll craft innovative learning experiences – live workshops, virtual sessions, and blended programs – using modern adult learning principles.
You’ll create practical self-service resources and toolkits to empower learners.
You’ll lead and project manage strategic talent initiatives, from LMS transitions to leadership development and talent reviews.
You’ll develop project plans, manage budgets, and coordinate with stakeholders to deliver on time and on target.
You’ll draft and implement SOPs to support talent processes and workflows.
You’ll partner with senior leaders and People team business partners to drive adoption and engagement globally.

What skills and experience you’ll bring on this journey:

You’ll have a degree in Human Resources, Business Administration, Psychology, or related field and/or 4–5 years of progressive HR experience, preferably in Learning & Development.
You’ll understand contemporary adult learning principles and know how to apply them.
You’ll have polished facilitation and presentation skills that engage and inspire.
You’ll bring experience managing end-to-end training programs and LMS administration (e.g., CrossKnowledge).
You’ll be digitally savvy, with proficiency in learning design tools (e.g., Articulate) and Microsoft applications (PowerPoint, Excel, Teams).
You’ll have a proven ability to lead and project manage strategic talent initiatives; with a project management certification preferred.
You’ll bring excellent communication and interpersonal skills, with the ability and flexibility to collaborate with a variety of stakeholders across time zones.
You’ll be analytical, detail-oriented, and logical in your approach to problem-solving.
You’ll be a self-starter with a growth mindset, ready to thrive in a fast-changing environment.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health, and your future. We offer a competitive medical insurance package and pension contributions.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Appy today and let’s go to great places together!