Our client which is a leading stockiest and supplier of piping components is looking for an Learning and Development Officer to join its team in Dubai.
The Learning & Development Officer is responsible for planning, coordinating, and delivering learning programs across the organization. The role manages the Learning Management System (LMS), supports the annual training calendar, conducts in-house soft skills training, and ensures effective rollout of all learning initiatives.
By identifying training needs, facilitating development programs, and assessing outcomes, the incumbent supports the Assistant Manager – Talent Development in enhancing employees’ behavioural, functional, and leadership capabilities aligned with business goals.
Key Responsibilities
1. Training Needs Analysis
- Assist in identifying skill gaps and conducting structured training needs analysis across departments aligned with business strategies.
- Track completion of departmental assessments and ensure alignment with training priorities.
2. Training Calendar Development
- Support in designing the annual training calendar within the approved budget.
- Ensure skill gaps are addressed through targeted training programs.
3. Training Material Development
- Collaborate with Subject Matter Experts, Department Heads, and Content Development teams to create relevant and high-quality training materials.
- Support a blended learning approach through e-learning and classroom-based modules.
4. Training Delivery
- Deliver engaging soft skills and behavioral training using blended learning formats (classroom, online, and experiential).
- Monitor and evaluate training execution against the calendar and collect participant feedback.
5. Training Evaluation
- Measure training effectiveness through knowledge retention, skill application, and performance improvement metrics.
- Provide feedback and coaching to enhance participant learning outcomes.
6. Training Coordination
- Manage all training logistics, scheduling, and communications.
- Ensure smooth coordination between participants, trainers, and departments.
7. Employee Onboarding
- Facilitate induction sessions and onboarding programs for new employees.
- Support new hire integration through structured learning activities.
8. L&D Initiatives
- Assist in driving learning culture initiatives such as Toastmasters Club and other employee development programs.
- Track participation and engagement levels.
9. Vendor Management
- Research, evaluate, and maintain a database of approved L&D vendors and training partners.
- Coordinate external training sessions and gather feedback on trainer performance.
10. Training Records & MIS
- Maintain accurate and updated training records across all platforms.
- Track and report platform usage, training analytics, and adoption rates.
11. LMS Administration
- Manage user access, content uploads, and course assignments on the LMS.
- Track completion rates and generate reports on participation and effectiveness.
Education & Experience:
- Bachelor’s degree in Human Resources or a related discipline.
- 3–5 years of experience in delivering and coordinating training programs, preferably within the hospitality or service sector.
- Experience in managing Learning Management Systems (LMS) and interpreting platform analytics.
- Professional certifications such as ATD, ISPI, SHRM, or ICF are preferred.
Apply urgently if this aligns with your experience and aspirations.
