Job Description
Location: Healix Group, Healix House, Esher Green
We are looking for a passionate and experienced Learning & Development Specialist to join our global People team at Healix. This is a key role supporting our Operations Assistance function, where you will design, deliver and embed high-quality learning solutions that drive performance and support our strategic objectives.
You’ll work closely with operational leaders, subject matter experts and senior stakeholders to create innovative learning programmes, shape onboarding experiences and contribute to the development of a best-in-class Operations Academy.
About You
- Proven experience in Learning & Development, training or organisational development within a fast-paced environment
- Strong instructional design capability and experience creating engaging learning content
- Confident facilitator with excellent communication and stakeholder management skills
- Organised and able to manage multiple projects and priorities simultaneously
- Experience using Microsoft Office and Learning Management Systems
- A collaborative, proactive approach with strong problem-solving skills
Desirable
- CIPD or other L&D qualification (or equivalent experience)
- Experience working within operations, assistance or service-led environments
Why Join Healix?
At Healix, we support people through complex, often critical situations around the world. Joining us means being part of a purpose-driven, collaborative organisation where your work will directly impact both our people and the services we deliver.
You’ll have the opportunity to shape learning culture, influence global programmes, and help build capability across a dynamic, international business.
Our Values
- Put people first – we prioritise care, wellbeing and respect
- Think independently – we use expertise and judgement to make decisions
- Earn trust – we act with integrity and deliver on our commitments
If you’re excited about creating meaningful learning experiences and making a real impact in a global organisation, we’d love to hear from you.
About The Role
Key Responsibilities
- Partnering with Operations teams to design and deliver impactful onboarding programmes and ongoing learning interventions
- Developing engaging, blended learning solutions (including e-learning, virtual delivery and face-to-face training)
- Supporting the creation and rollout of a global Operations Academy for non-clinical staff
- Collaborating with subject matter experts to build course content, assessments and knowledge-sharing frameworks
- Driving continuous improvement through feedback, evaluation and analytics
- Supporting career development pathways, succession planning and internal progression initiatives
- Engaging with external training providers to ensure quality and consistency
- Working cross-functionally with teams including Medical, IT, Sales & Marketing and Projects
Skills Needed
About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.
More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Required Criteria
- Proven experience in Learning & Development, training or instructional design
- Strong facilitation and stakeholder engagement skills
- Ability to manage multiple projects and deliver against deadlines in a fast-paced environment
Desired Criteria
- CIPD or equivalent L&D qualification
- Experience designing blended learning solutions (e-learning, virtual and face-to-face)
- Experience working within an operational or service-led environment
Closing DateThursday 18th June, 2026
Contract Typefulltime
SalaryFrom £35,000.00 Yearly to £50,000.00 Yearly
