The L&D Manager is responsible for the training and professional development of an organization's employees; Keeps a strong focus not just on what the learner wants and needs, but also on the needs of the organization.
Responsibilities
Training Needs Analysis
- Conduct thorough needs assessments to identify knowledge and skill gaps within the organization.
- Collaborate with HR partners, department managers, and employees to gather feedback and insights on training requirements.
- Analyze performance data and trends to determine the most critical areas for learning and development interventions
- Collaborate with ZWZ, Five Guys and Cinnabon stakeholders to ensure adherence to training programs provided by the brands.
Training Program Design and Development
- Design and develop comprehensive learning and development programs aligned with organizational goals and employee development needs.
- Create engaging and interactive training materials, including presentations, e-learning modules, job aids, and other relevant resources.
- Utilize a variety of instructional techniques and formats, such as classroom training, workshops, webinars, and online learning platforms
Training Delivery and Facilitation
- Deliver training programs effectively, ensuring clear communication, participant engagement, and knowledge retention.
- Conduct in-person and virtual training sessions, facilitating group discussions, activities, and exercises.
- Collaborate with subject matter experts to deliver specialized technical or skill-specific training sessions
- Coordinate with internal and external stakeholders for trainings/certifications such as EFST, BFS, PIC, GHP, APHP as well as HSE requirements by the establishments where we operate, whenever required.
Learning Evaluation and Feedback:
- Establish evaluation frameworks and metrics to assess the effectiveness and impact of training programs.
- Collect feedback from participants and stakeholders to continuously improve the quality and relevance of learning initiatives.
- Monitor and analyze training evaluation data, identifying trends and areas for improvement.
Learning Management System (LMS) Administration
- Oversee the administration and maintenance of the organization’s learning management system.
- Upload and manage training content, track employee progress, and generate reports on training metrics.
- Stay updated with emerging trends and technologies in learning and development, recommending enhancements to the LMS as needed.
Collaboration and Stakeholder Management
- Collaborate with HR partners, department heads, and business leaders to understand business objectives and align learning initiatives with organizational goals.
- Work closely with external vendors, consultants, and trainers to coordinate and deliver specialized training programs.
- Foster strong relationships with internal stakeholders to ensure effective communication and coordination of learning and development initiatives.
- Assist HR and Ops with the company's pipeline and management development programs for employees.
- Implement team-building activities and fun events to enhance team morale and cohesion
Minimum Qualifications:
• University degree or College Graduate of any related course or field of study
• Strong communication skills and ability to effectively manage time and prioritise tasks
• Proven experience as a Learning and Development Manager or similar role, preferably with an F&B organization
• Strong communication skills and excellent presentation skills
• Strong knowledge of adult learning principles, instructional design methodologies, and training evaluation techniques.
• Familiarity with learning management systems (LMS) and e-learning platforms.
• Excellent facilitation and presentation skills, with the ability to engage diverse audiences.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
• Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proactive and self-motivated, with the ability to work independently and in a team environment.
• Graduate of Bachelor’s degree of Business Administration or any related field.
• Professional certifications in learning and development, such as Certified Professional in Training Management (CPTM), Certified Professional in Learning and Performance (CPLP) or other relevant HR certifications from esteemed institutions would be preferred
Minimum Experience:
• Minimum of 5 years of experience in learning and development with at least 2 years in a managerial role
• Proven track record of developing and implementing successful training programs
