Job Title: Sr Learning & Development Specialist
Location: Dubai, UAE (Onsite – DXB24 Office)
Work Mode: 100% Work from Office
Shift: 9:00 AM – 6:00 PM (Dubai Time)
Role Overview
We are looking for an experienced Learning & Development Specialist to support strategic L&D initiatives for a Global Operations team. The candidate will be responsible for developing the 2027 Learning & Development strategy, conducting skills gap assessments, designing learning programs, and driving workforce development initiatives across global teams.
The role will focus on building scalable learning frameworks, strengthening employee capabilities, promoting multi-skilling, and leveraging Generative AI and self-learning platforms.
Key Responsibilities
- Develop and define the 2027 Learning & Development strategy aligned with business and operational goals.
- Conduct comprehensive skills gap assessments across Global Operations teams.
- Lead learning needs analysis through stakeholder interviews, performance reviews, quality audits, and operational metrics.
- Design and implement learning roadmaps, training programs, and competency development initiatives.
- Develop and maintain workforce skill mapping matrices to track employee skills, training progress, and proficiency levels.
- Build dashboards, scorecards, and reports to measure learning effectiveness and program adoption.
- Coordinate with cross-functional and global teams across US, EMEA, APAC, India, and Costa Rica.
- Manage L&D programs, process knowledge assessments, question banks, and refresher training.
- Develop and maintain self-learning knowledge hubs and learning content.
- Explore emerging learning technologies, Generative AI tools, and best practices to improve workforce development.
Required Skills & Experience
- Previous experience in Learning & Development (L&D), preferably in a global operations or corporate environment.
- Strong experience in curriculum design and learning program management.
- Hands-on experience in skills gap analysis and training needs assessment.
- Experience developing dashboards, reports, and learning measurement frameworks.
- Strong stakeholder management and cross-functional coordination skills.
- Experience with Generative AI tools and their application in learning and development.
- Proficiency in MS Office – Word, Excel, and PowerPoint.
- Excellent communication, presentation, and analytical skills.
- Must be currently based in Dubai and available to work full-time onsite.
Preferred Qualifications
- Previous experience working with Amazon.
- Exposure to Amazon internal systems or GenAI tools such as Quick.
- Experience managing learning initiatives across multiple geographies.
- Knowledge of workforce planning, competency mapping, and multi-skilling initiatives.
Key Deliverables
- 2027 Learning & Development strategy and roadmap.
- Comprehensive skills gap assessment.
- Workforce skill mapping matrix.
- L&D dashboards and performance scorecards.
- Process knowledge assessment and learning programs.
- Self-learning knowledge hub and content governance.
