Job Description
What is this opportunity?
- This role will deliver and innovate comprehensive training programs that equip and empower new assistants/associates to master their roles through dynamic, multi-format training solutions that drive efficiency, client service and team contribution, with emphasis on virtual accessibility and long-term success through coaching and behavioral support.
Key Responsibilities
Program Leadership
- Own and innovate the Admin/Associate Fundamentals virtual training program, including innovation, delivery, and resource creation
- Support the Intro to Branches - New to Head Office Program
- Support the annual WM Intern Essentials Program
- Maintain the New to DS online course content with current, relevant curriculum
Training Delivery & Support
- Deliver robust orientation and process training across virtual and in-person formats
- Provide periodic support for regional training sessions across the country
- Conduct post-program coaching and behavioral assessments
- Generate proactive reporting to Branch Management Teams
Curriculum & Content Development
- Review and update training materials to reflect evolving processes, role requirements, and industry trends
- Create and maintain professional training materials
- Integrate emerging policies and organizational updates into programs
Stakeholder Collaboration
- Consult with Branch Managers, Operations Managers, and Regional teams to identify learning needs
- Serve as subject matter expert with external vendors and senior managers
- Partner strategically with Head Office teams to align training goals and share best practices
- Present in training programs as needed
Logistics & Project Management
- Manage all logistical coordination (invitations, room bookings, materials production, timely follow-up)
Must Have
- 2+ years of experience in a support role within Wealth Management/DS IA teams
- Solid knowledge of wealth management industry, products, operational requirements, and client/IA needs
- Excellent organizational skills and meticulous attention to detail
- Self-motivated, proven ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Ability to collaborate effectively across teams and be perceived as a trusted business partner and subject matter expert
- Comfortable with public speaking and presenting to groups
- Strong commitment to client service excellence
- Ability to build and maintain effective professional relationships
Nice to Have
- Flexibility in adapting to evolving priorities and responsibilities
- Curiosity and commitment to innovation
- Demonstrated willingness to share best practices and drive continuous improvement
- Previous training/coaching experience
- Completion of CSC/CPH
Job Skills
Adaptability, Career Development, Coaching Others, Collaboration, Communication, Customer Knowledge, Group Problem Solving, Presentation Delivery, Product Knowledge, Professional Presentation, Relationship Building, Results-Oriented, Time Management, Training and Development, Wealth Management
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-02-03
Application Deadline:
2026-02-17
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay Range
The expected pay range for this position is:
$67,000.00 - $110,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
