Role Summary
This role will focus on managing projects and priorities independently while rolling up their sleeves to build content, maintain LMS platforms, facilitate training, and drive measurable outcomes. The ideal candidate is a self-directed L&D professional who thrives without direct reports, brings strong instructional design skills, and excels at building relationships with brand teams, operations partners, and franchisees in a fast-paced, multi-brand environment.
Key Responsibilities
Training Content & LMS Management
- Daily management and support for the organization, design, and maintenance of Unleashed Brands and brand-specific LMS sites; ensuring eLearning content is intuitive and engaging.
- Partner with brand teams to review, edit, and update training manuals, onboarding materials, and job aids.
- Monitor learner progress and provide reports to Senior Director of Learning & Development.
- Maintain organized documentation of all training updates and version control.
Program Support & Facilitation
- Assist with the delivery of training programs in both live and virtual formats, including New Franchisee Training.
- Coordinate logistics for training events, webinars, and workshops for brands.
- Support the Senior Director of Learning & Development in building e-learning modules, video content, and workbooks.
- Provide direct feedback from franchisees and learners to inform content improvements.
Safety & Compliance Training
- Ensure that safety training modules meet compliance standards and are consistently updated.
- Partner with brand operations leaders to integrate safety best practices into training content.
- Track completion and compliance of mandatory safety training for franchisees and their staff.
Collaboration & Project Support
- Work closely with brand leaders to identify training needs and prioritize updates.
- Coordinate with cross-functional teams (operations, marketing, people team) to align training with broader business objectives.
- Manage small-scale projects and timelines to ensure training deliverables are completed on time.
Qualifications
- 3–5 years of experience in Learning & Development, training coordination, or instructional design (franchise experience preferred).
- Experience with a Learning Management platform.
- Ability to manage multiple projects simultaneously and deliver exceptional results.
- Experience designing learning within multiple modalities (e.g., ILT, eLearning, video, job aids, etc.).
- Experience facilitating in-person and virtual training classes.
- Experience leading team members in building content in LMS.
- Ability to cultivate/build relationships and work collaboratively with internal partners and external vendors.
- Strong problem-solving skills, attention to detail, efficiency, and quality focus.
- Experience with Microsoft PowerPoint, Excel, Word, and other related computer programs.
- Experience with Canva.
- Experience with video editing, such as Camtasia.
- Experience with Articulate and Rise 360.
Success Profile
- A detail-oriented project executor who ensures training content is accurate, updated, and accessible.
- A collaborator who partners effectively with brand leaders and cross-functional teams.
- A problem solver who identifies gaps in training and proactively recommends improvements.
- A team player eager to learn and grow within a fast-paced franchise environment.
Perks
- Paid bi-weekly
- Company Paid Holidays
- Flexible Paid Time Off
- Paid Parental Leave
- Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
- Competitive 401(k) Program with employer matching contributions
- Daily dress code of “business casual”
- A positive work environment
- And much, much more
Company Description
Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com . Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.
Commitment to Equal Opportunity
Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
ADA
Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
Unleashed Brands is proud to be an equal-opportunity employer.
