About the Role
We seek a friendly and customer-focused individual to join our Learning and Development team in Dubai, UAE. In this role, you will utilize all aspects of the ADDIE model to produce relevant and targeted training and to gain an understanding and drive clarity around the goals of the initiative, the problems, and the best learning solution.
What You'll Do
- Designing ang delivering ENBD product and Process training to the selected employees.
- Delivering new product and processes training to existing select group of employees.
- Develop high quality materials including eLearning, participant guides, worksheets, job aids, and facilitator manuals.
- Create and begin production of the learning materials to be used in the training.
- Assess the effectiveness of the topic content and training materials utilized in the training program and makes improvement changes for the next implementation or presentation and training materials.
- Providing one on one coaching and feedback to team members during on-the-job training (OJT) to enhance their performance and professional development.
- Analyze performance needs and gaps and determine learning needs for the Th employees.
- Monitoring team performance, setting goals and implementing strategies to improve productivity and quality of work.
- Stake holder management (management huddle board, Reviews)
- Supporting central L&D initiatives and projects.
- Agent Coaching & Development
- Call Monitoring & Feedback
- Sales Performance Improvement
- Root cause analysis of sales performance gaps.
- Training Support
- Stakeholder Collaboration
- Reporting & Tracking
What You'll Need:
- 2–3 years in sales or contact center sales environment.
- Minimum 1–2 years in a coaching and training.
- Experience in banking, telecom, insurance or outbound sales is a strong advantage.
- Language: English
- Education: Bachelor’s degree
- Upselling / cross-selling
- Rapport building
- Coaching Skills
- Ability to give constructive, motivating feedback.
- Strong role-play and demonstration skills.
- Ability to handle resistance positively.
Bonus Points
- Previous experience in Sales training role, preferably in European market.
Benefits
- Competitive salary
- Incentives based on the KPIs achieved
- Health insurance
- Career development opportunities
- ENBD Employees' staff benefits
