Job description:
About Us
With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.
Line of Service Overview
Internal Firm Services (IFS)
IFS is a network of specialist support professionals, which includes Clients & Markets, Finance, Human Capital, Marketing & Communications, Office Management, Risk & Quality, Technology, to name a few. Each function plays a vital role in making sure we have all the right resources, services and technology across our business.
Business Unit Overview
Human Capital at PwC Middle East is transforming how we deliver people services through Centers of Excellence, drives innovative workforce practices, and leverages seamless, tech-enabled solutions. We unify and standardize HC service delivery while remaining responsive to each Line of Service, fostering a culture rooted in agility, collaboration, integrity, and innovation. Our focus is on creating a future-ready workforce by aligning talent strategies with business goals, enhancing employee experience, and building stronger HC capabilities—ensuring trust, equity, and operational excellence across the organization.
How you'll contribute
Training Program Leadership and Coordination
- Oversee the planning, scheduling, and execution of large‑scale training programs, workshops, and firmwide learning events.
- Shape and oversee the strategy for graduate development and onboarding programs to align talent growth with organizational capability needs.
- Lead the logistics strategy for both in‑person and virtual learning experiences, ensuring seamless delivery, high-quality learner engagement, and technology readiness.
- Maintain and govern the enterprise training calendar, ensuring visibility and alignment with business needs across service lines.
- Drive the Professional Qualifications (PQ) education journey for Tax and Legal Services staff
Content Development & Quality Assurance - Oversee the design, customization, and modernization of training content, including presentations, digital learning materials, and blended learning assets.
- Ensure all learning content remains relevant, compliant with firm standards, and aligned with evolving business priorities.
- Direct the development of innovative learning resources—video modules, eLearning journeys, performance support guides, and assessments—to enhance learner experience and accessibility.
Learner Support and Communication
- Serve as a senior point of contact for employees, managers, and leadership regarding learning needs, program pathways, and capability development queries.
Training Evaluation and Feedback Collection:
- Lead the design and execution of post‑training surveys and impact measurement frameworks.
- Conduct in‑depth analysis of learner feedback, completion data, and performance indicators to guide continuous improvement.
- Present insights, trends, and recommendations to senior leadership to support strategic L&D decision-making.
Learning Management System (LMS) Support:
- Oversee the administration and continuous enhancement of the firm’s LMS, ensuring data accuracy, compliance, and system optimization.
- Monitor learner progress and certification pathways, proactively addressing gaps and ensuring timely completions.
Reporting and Documentation:
- Maintain comprehensive documentation of all training activities, including attendance, completions, learning records, and evaluation outcomes.
- Produce recurring L&D performance dashboards and insights reports for Partners, Directors, and senior business leaders.
What You’ll Bring
- 10+ years of progressive experience in Learning & Development, with at least 3–5 years in a leadership or managerial role.
- A strong learning mindset and ownership over your professional development.
- Ability to understand and appreciate diverse perspectives, learner needs, and stakeholder expectations.
- High-level communication skills, including active listening, stakeholder engagement, and clear articulation of ideas.
- Experience gathering information, analyzing data, and identifying patterns to drive strategic decisions.
- Strong commercial awareness and a commitment to understanding how the business operates—including alignment with PwC methodologies and independence requirements.
- Experience working within professional services or audit/tax environments (preferred but not mandatory).
- Language Skills: Excellent command of English; Arabic proficiency is a plus but not required.
How You’ll Make a Difference
At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
Why You’ll Love Working at PwC
At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.
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