Learning & Development Coaches are responsible for welcoming and supporting our new starters in their Selection day at the SP Academy.
Working hours: 45hrs
Working Days: Monday - Friday
Line Manager: Learning & Development Manager
The Role Includes
- Delivering 1-2-1 and 1-2-2 on the job training, on all things front of house
- Assessing skills and abilities in new employees against criteria
- Working with L&D, HR, Operations & General Managers, communicating Academy pass/fail status’, preparing your TMs for their first day in store and anything related to the development of our TMs
- Assessing and reporting in-store observations, and highlighting consistent skills gaps that are impacting the employee and customer experience
- Stepping away from store operations, and working as a trainer across your designated area
- Bi-weekly and Monthly meetings with various departments to share SP Academy updates with key stakeholders
- Work as a team across the business to develop new ideas and solutions
Key Skills Required
- Excellent communication skills
- An interest in developing/training others
- Experience in the Front of House roles [ideally as a supervisor within SP]
- Flexibility in travelling to multiple locations
- Operating as an example when in stores (specifically around compliance, being professional, welcoming and friendly)
Benefits
- 28 days of paid time off
- £100 ‘Refer a Friend’ bonus - bring your mates on board and get rewarded for it!
- Free lunch or dinner from The Salad Project when you work over 6 hours
- Epic team socials - from store birthday bashes to name days and company-wide events, we love a good celebration!
- Exciting career growth opportunities - we’re expanding, and we love to promote from within! Your next big step could be just around the corner
