About the Role
The Learning & Development (L&D) Coordinator/Specialist plays a vital role in supporting the design, coordination, and implementation of all learning and capability development initiatives within the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi).
This position ensures the effective delivery of learning programs, data accuracy, and evidence-based reporting to drive employee development and align with DCT’s strategic priorities.
Key Responsibilities
Learning Operations & Program Coordination
- Coordinate end-to-end administration and logistics for learning programs, workshops, and leadership initiatives.
- Liaise with internal teams, training providers, and vendors to ensure smooth delivery of programs.
- Manage nominations, invitations, attendance, and feedback in line with L&D standards.
- Maintain the DCT Learning Calendar aligned with workforce development needs.
- Support onboarding and induction programs to ensure a consistent learner experience.
Training Needs Analysis (TNA)
- Support the annual Learning Needs Analysis (LNA/TNA) process to align with DCT’s strategic goals.
- Collect and consolidate data from departments through surveys, interviews, and performance feedback.
- Analyze data to identify organizational and individual skill gaps.
- Develop dashboards, heat maps, and analytical insights for leadership review.
- Prepare comprehensive TNA reports and maintain the Learning Needs Repository.
Data Management, Analysis & Reporting
- Maintain accurate and comprehensive L&D databases and dashboards.
- Generate analytical reports on participation, satisfaction, and ROI indicators.
- Evaluate training effectiveness using frameworks such as Kirkpatrick’s Four Levels.
- Prepare monthly and quarterly dashboards for strategic decision-making.
Learning Systems Administration
- Administer and maintain L&D systems (e.g., SuccessFactors, Workvivo, or internal LMS).
- Upload courses, track attendance, and ensure data integrity and compliance.
- Support audit readiness through accurate system reporting.
Stakeholder & Vendor Management
- Serve as the primary contact for internal and external stakeholders on L&D matters.
- Coordinate with departments and line managers on training nominations and evaluations.
- Manage vendor relationships and ensure adherence to procurement and quality standards.
Budget & Procurement Support
- Support the preparation and monitoring of the annual L&D budget.
- Track financial commitments, training costs, and vendor payments.
- Coordinate with Finance and Procurement for timely processing of PRs, POs, and invoices.
Technical Expertise – Excel & Data Analytics
This role requires advanced Excel and analytics capabilities to manage and visualize L&D data effectively:
- Develop interactive dashboards and automated trackers (PivotTables, Power Query, charts).
- Apply advanced formulas (INDEX-MATCH, XLOOKUP, SUMIFS, COUNTIFS, IFERROR, etc.) for data automation.
- Create TNA heat maps, training impact reports, and KPI dashboards.
- Integrate Excel outputs with PowerPoint or Power BI for executive presentations.
Qualifications & Experience
- Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).
- 3–6 years of progressive experience in Learning & Development, Training Coordination, or HR Operations.
- Proven experience managing TNA processes and data-driven learning initiatives.
- Advanced proficiency in Microsoft Excel and data analytics; skilled in MS Office and LMS platforms.
- Strong organizational, communication, and stakeholder management skills.
- Excellent command of English; Arabic proficiency is an advantage.
Key Deliverables
- Annual Learning Needs Analysis Report with actionable insights.
- Updated Training Calendar and program schedules.
- Monthly L&D Dashboard summarizing participation and satisfaction metrics.
- Maintained L&D Database with full data integrity.
- Accurate and timely coordination of all programs and vendor activities.
- Completion and handover reports for all delivered programs.
Why Join DCT Abu Dhabi
At DCT Abu Dhabi, you will play a pivotal role in nurturing talent and building organizational capability within one of the UAE’s leading government entities dedicated to preserving and promoting culture, heritage, and tourism.
If you are a detail-oriented L&D professional with strong analytical and coordination skills, we invite you to apply and contribute to DCT’s vision for a learning-driven organization.
