Our Role
The Learning and Development Partner will devise, design, and deliver impactful learning initiatives that strengthen our learning offer, support career development, and enable our people and business strategies.
We’re looking for an individual with a genuine passion for retail and for our brand, someone imaginative and resourceful, who can translate ideas into action and deliver tangible results. With a focus on driving a culture of continuous learning and improvement, the L&D Partner will build strong, collaborative relationships across our Retail, Head Office, and Contact Centre teams. They will empower employees to take ownership of their development through both in person learning and our LMS, the Development Hub.
Reporting to the L&D Manager and line managing the L&D Advisor, this role will contribute to the creation of a comprehensive Learning Offer that develops both behavioural and technical skills. This will include initiatives focused on career development, team building, talent identification, career pathing, and leadership development ensuring our people have the skills and confidence to grow and succeed at The White Company.
What you'll be doing
Learning Offer
- Support the L&D Manager in conducting a full Learning Review, using data and insights from employee surveys, customer analytics, and leadership feedback to inform the new TWC learning strategy
- Work closely with the Comms and Engagement Partners to ensure alignment where appropriate of L&D and C&E approach to heighten our Culture.
- Partner with stakeholders across Head Office, and Contact Centre to identify current learning needs, developing skills for the future of retail, and embedding a culture of being bolder, faster and better.
- Partner with our retail Area Managers to drive our FPQ (Funded Professional Qualification) offering, supporting retail stores and facilitating the development of supervisors into management roles.
Learning Management System
- Drive employees to our LMS system ensuring our they have clarity of what’s available to drive their development
- Create digital learning initiatives, recommended best practices and support in defining success metrics for our LMS System
- Support the L&D Advisor in gathering an reporting on LMS training data, to support impact metrics
- Partner with key stakeholders in utilising the LMS to drive education across the business, including our Product, Buying and CSR teams
Design & Delivery
- Understand the TWC brand, values and culture, ensuring they run through every piece of training material produced– ensuring relevance and appropriateness to deliver the defined learning objectives of any given initiative
- Contribute to the design of programmes that support our focus on career development, working with the L&D Manager to deliver these in person, and online
- Ensure all content we design and deliver is inclusive, accessible and representative for all employees
- Support the L&D Advisor when necessary with the delivery of all induction activity across the business, ensuring every employee gets the best first chapter with TWC
- Champion career development plans across the business to ensure all colleagues are focussed on development and they continue to grow
- Play a key role in talent discussions across the business and work with People Partnership team to implement recommendations on an individual and company basis
Team and Stakeholder Management
- Responsible for the line management of the L&D Advisor
- Form key partnerships with business partners and other stakeholders across the business
- Forge strong relationships with TWC Management teams to support them in creating SMART development plans with their teams
- Work as part of the wider People Team to deliver people projects and to improve our employee experience
- Work with external providers, including the Fashion Retail Academy (FRA) and the British Retail Consortium (BRC)
Skills & Experience
- A theoretical knowledge and understanding of Learning & Development, the training cycle and adult learning methods.
- A passion for developing people to achieve their potential.
- Line Management experience desirable
- Experience of delivering learning initiatives and training, ideally in a luxury retail environment.
- Experience in Learning Management Systems
- Experience building online training, digital learning and video content
- Experience in using Articulate Rise, Canva and other authoring tools
- Strong self-awareness and interpersonal skills – able to manage relationships with peers and influence key stakeholders.
- Experience in Apprenticeship Levy and Apprenticeship strategy desirable.
- Excellent communication and presentational skills.
- Experience in Project Management not essential but desirable.
- A Brand Ambassador who inspires and motivates.
- Planning and organisational skills
- PC literate (Microsoft Office 365)
- Experience using internal communication tools, to engage learning.
What will make you brilliant at this role
- A love of developing others
- A passion for our brand and for helping people realise their potential
- An honest, open and transparent way of working
- A love of seeing people succeed
- A desire to build incredible relationships with our people at all levels
- Experience in designing and delivering inspirational L&D interventions
- A genuinely positive way of managing external relationships with outsource partners
- A way of working which encourages all those around you to think collectively and share success.
- Experience in managing people and a desire to set a high standard in people management.
- Being great with systems – Office 365 but it would be a definite advantage to have the ability to quickly grasp new and innovative solutions.
- A love of retail and an understanding of how to design and implement a training plan across remote locations.
- Always wanting to create something special and influence others to do the same.
What we’ll offer you
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
- Discount -Up to 50% discount and access to regular Sample Sales
- Holiday - 25 days rising to 28 with length of service
- Holiday Buy – opportunity to buy up to 5 days holiday
- Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
- Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
- Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle
- Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
- Continued Development – We offer structured support from our own in-house Learning and Development Hub
- Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility)
- Continued Development - Inclusion on our Leadership Development Programme (eligibility for contracts of 6 months plus Grade D & E roles only)
- Continued Development – We offer structured support from our own in-house Learning and Development Hub
- Private Healthcare with additional Babylon Digital Healthcare (based on contract duration)
- Life Assurance
Additional Benefits
- Fruit basket daily
- Tea and coffee provided
- Working from Home - option to work from home on Mondays and Fridays
- Social - Christmas party/social events throughout the year
- Seasonal Sample Sales
- Volunteer Day - with a charity of your choice
- Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We'd love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.
