Job Summary
The Training and Development Specialist will be responsible for designing, developing, and implementing training programs which enhance the skills, knowledge and behaviors of team members working within the Program. Additionally, they will be responsible for monthly checks to ensure the program has access to the most up to date product monograph. The Program QA and Training Specialist will also be responsible for Program Quality Assurance ensuring the program is audit ready at all times.
Duties And Responsibilities
Training
- Prepare new staff onboarding training schedule in conjunction with Associate Program Manager and Bayshore Learning and Development Specialist
- Design, develop and facilitate training sessions (in person and virtually) that will enhance the Program Team.
- Evaluate individual and program performance to ensure training is meeting program needs
- Act as the program primary point of contact and subject matter expert for the LMS application
- Develop engaging and meaningful training materials in various formats such as e-modules, instructor-led and webinars to meet program needs and in alignment with best practices
- Create instructional materials (e-learning, user guides, job aids etc.)
- Upkeep and reconciliation of the program training matrix
- Responsible for the uploading and training roll out of new or updated trainings, working instructions and materials both internal and external
- Maintaining list of manufacturer provided training and patient materials and ensuring the program team is using the most up to date materials
- Communicate trends, concerns and any relevant information back to APMs, PMs etc.
- Participate in call listening sessions with client to support training & refresher needs
- Complete other tasks as requested. Quality Assurance
- Maintain Program Work Instructions including yearly review and updates as required in collaboration with Program Manager
- Maintain and update program trackers including Work Instructions, Training Matrix and Call and Chart Audit tracker to ensure Program is audit ready at all times
- Design and analyze assessments to identify skills and knowledge gaps
- Works with the National Development & Clinical Practice Manager to ensure ICN Nurses have completed required program product training
- Participate in ongoing internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
- Maintain patient confidentiality in all communications, in accordance with relevant privacy legislation.
- Maintains confidentiality of client and corporate information and discusses the above only with appropriate Bayshore personnel
- Complete other tasks as requested.
Qualifications
- Bilingual (French & English) considered an asset
- Graduate of an Accredited college or university. Focus in education, training or process improvements is preferred.
- Two years of experience in developing, managing, and deploying training programs is preferred.
- Strong leadership skills
- Strong organizational and project management skills with implementation
- Excellent computer skills; Microsoft Suite of products (minimum intermediate level
- Excel, Word, Power Point)
- Strong strategic thinking and problem-solving skills
- Ease with working independently, making decisions using sound judgment, and meeting deadlines.
- Excellent written and verbal communication skills, data collection requirements
- Pharmaceutical patients support program experience
- Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape.
- Familiarity with PIPEDA and how it applies in a confidential patient environment.
- Experience in identifying and reporting adverse events to health Canada and Medical Information
Primary Location
Ontario
