Reporting to the Director, Leadership and Learning, the Manager, Leadership and Learning is a strategic partner and advisor to advance leadership development, talent growth, and culture transformation aligned with The Royal’s People and Culture Plan.
The Manager designs, develops, and facilitates leadership and operations training, creating frameworks to support talent and performance management. Partnering with senior leaders and managers, they assess needs and deliver effective programs. The role builds strong partnerships with leadership, unions, and external stakeholders to ensure compliant learning solutions. Leading change management, the Manager drives adoption of new frameworks and measures program impact.
Duties:
- Contribute to strategic initiatives and programs aligned with The Royal’s People and Culture Plan, with a focus on leadership development, talent growth, employee engagement, and culture transformation.
- Conducts needs analysis, develops and implements leadership and operations training programs for staff and leaders.
- Collaborates with HR, Labour Relations, and union representatives to support the design and delivery of training that aligns with collective agreements and promotes organizational cohesion.
- Partners with ROHCG Management and Executive Leadership Team to assess the business, processes, concerns and challenges.
- Provides inclusive and supportive leadership to a team of Learning and Development professionals, including recruitment and hiring.
- Manage the performance and development of direct reports, providing timely feedback, coaching and access to learning opportunities.
- Provide one on one coaching to leaders and staff on leadership development, performance management, and difficult conversations.
- Collaborates with the Director to plan, manage and monitor the department’s budget, ensuring cost effective delivery of training programs.
- Develop and maintain strong vendor and consultant relationships to source specialized expertise and resources.
- Works in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of The Royal.
- Ensures a work environment that is conducive to the Royal’s Anti-Racism, Harassment, Discrimination-Free Workplace and work safety policies and practices.
- Demonstrates commitment to health equity, values diversity and contributes to an inclusive working environment.
Qualifications:
- Undergraduate degree in Human Resources, Organizational Development, Education, or Healthcare Leadership.
- Certified Coach – certified in Psychometric Tools (e.g. DiSC, 360 Feedback), LMS familiarity (SABA, SAP), CHRP preferred .
- 7 years of experience in Leadership Development, including program development, facilitation, coaching, and Organizational Development or effectiveness.
- At least 5 years of that experience in leadership and learning & development, with a focus on organizational culture, employee engagement, education, and talent management preferred.
- Experience leading a team of people – the hiring, supervising, and managing of unionized staff.
- Strong business acumen – ability to link talent management value proposition to impact and results.
- Strong research and analysis skills.
- Proven ability to design, develop, and facilitate engaging leadership programs, workshops that meet diverse audience needs, including experience with adult learning.
- Skilled in leading change management initiatives by effectively introducing new learning frameworks, performance management systems, and organizational development practices.
- Ability to work independently, collaborate as a team, think creatively, manage own time and take initiative to successful drive projects.
- Ability to assist in budget planning and management for learning programs and to develop/maintain vendor and consultant relationships ensuring cost effective resource utilization.
- Thrive in dynamic settings, navigating ambiguity and confidentiality with professionalism, while adapting to shifting priorities and maintaining strong focus on results.
- Proven ability to design, launch leadership development program and organizational initiatives within complex multi stakeholder environment.
- English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset.
