Position Title: Learning and Development Specialist

Position Type: Regular - Full-Time

Position Location: Florenceville GTC

Grade: Grade 04

Requisition ID: 32257

We know the importance that food plays in people's lives – the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people’s lives through great tasting food, in a way which reflects our values.

As an Learning and Development Specialistr at McCain, you will play a pivotal role in supporting the development and delivery of effective learning programs across the organization. You will collaborate with various teams to ensure that educational initiatives align with our corporate values and strategic goals. Your responsibilities will include managing learning administration processes, maintaining training records, and facilitating communication between stakeholders.

In this role, you will be tasked with coordinating training schedules, tracking employee progress, and providing technical support for our learning management systems. You will also assist in the development of training materials and resources, ensuring that they are engaging and accessible.

How You’ll Add Value

Troubleshoot user system access and content visibility issues via ServiceNow tickets
External user setup and management per business line requests
Local and regional LMS administration troubleshooting, support, and training
Create user assignment groups based on org structures or target audiences (e.g., All First Level-Leaders, or All Plant Employees, or Plant Employees in North America)
Assign learning content (Courses, Learning Paths, Curricula) to User Groups
Configure learning assignments including content to target audience, reminders, and escalations
Configure content certifications including escalations and recertification requirements
Troubleshoot when issues arise (e.g., Manually setting completions for users)
Manage all elements of the McCain Learning content library – organizing the library, search metadata, course descriptions, communications, driving use, etc
Publish internally produced eLearning content to the LMS (SCORM)
Test and publish third party custom eLearning content
Create learning objects for in person learning classes / sessions (like classroom sessions)
Create “Learning paths” and/or “Curricula” that combine published content into collections that may then be assigned to user types or org and tracked for completion
Creation, publication and management of learning exams and quizzes in SuccessFactors LMS
Complete content and system audits per Learning COE direction and Learning Governance processes
Deployment, management, and integration of 3rd party learning content provider platforms (Skill Soft / Percipio)
Creation of learning reports using Story Reports based on requests
Report execution and delivery per ServiceNow requests
Regulatory and compliance reporting and data management
Test custom content for interoperability with SuccessFactors and the McCain network
Document and complete test reports
Identify root causes of errors
Stays up to date on upcoming releases and patches, as well as recommending system upgrades or changes to improve our learning setup and the user experience
Test new system releases prior to roll out

About You

2 years’ experience with SuccessFactors Learning Management System administration or similar experience
Success Factors level 1 and LMS certification preferred or willingness to complete within 6 months
Preference for knowledge in internet and web technologies such as JavaScript, HTML5, CSS, and all web browsers (and their differences)
Reporting and analytics experience including strong Excel skills
Preferred, expert capability in learning management system administration, configuration, content management, curricula, exam deployment and reports development
Preferred experience in video management platform administration and integration to LMS
Strong problem-solving skills and able to deconstruct complex system issues
Strong partnership skills in engaging stakeholders and COE partners
Preference for familiarity with internet and web technologies - JavaScript, HTML5, CSS, and all web browsers (and their differences)
Effective Communication - Strong communication and presentation skills to different audiences and in different modalities
Strong problem-solving experience and capability. Comfort in working through ambiguity
Customer Focus –provide timely resolution of issues and requests
Must be comfortable working as part of a team and independently

Compensation Package: $65,500 - $87,400 CAD annually + bonus eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy

Job Family: Human Resources

Division: Global Human Resources

Department: Employee Services

Location(s): CA - Canada : New Brunswick : Florenceville-Bristol

Company: McCain Foods (Canada)

McCain Foods

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Learning and Development Specialist