Job description
Join the Home Bakery team as Learning & Development Manager!
Job Purpose:
Learning & Development Manager would play a critical role in incorporating cultural competency training by designing training programs that help employees develop cultural competencies and ensuring that all staff are well -trained, knowledgeable, and motivated to provide excellent service and quality products to customers.
PRINCIPAL ACCOUNTABILITIES:
- Develops and implements learning strategies, designs e-learning courses, and manages budgets.
- Identify and assess the training needs of the organization through job analysis, career paths and consultation with department heads.
- Develop individualized and group training programs that address the workplace culture.
- Develop and deliver training programs that address specific business needs in all home bakery outlets, departments including administration and warehouse team.
- Communicate all the training programs on a timely basis, prepare and deliver training courses according to each department needs.
- Implement various learning methods companywide (e.g., coaching, job-shadowing, online training).
- Handle the end-to-end Succession Plan Program.
- Assess the success of development plans and help employees make the most of learning opportunities.
- Develop FOH & HOH product know manuals.
- Effectively communicate with team members, and management.
- Evaluate employees and identify weaknesses, prepare coaching plan for non-performance team members.
- Meet store trainers' and plan coaching schedules, 121 meeting and check the development progress.
- Visit all Home Bakery outlets and check the service standards, Training Audit, and prepare the reports.
- Implement training KPIs, prepare and present reports.
- Create quarterly and annual training program.
- Prepare and submit L&D month end reports to the Managing Director
- Responsible for creating team building activities, recognition, and rewards program.
- Providing the L&D Monthly report to the Management
- Any Additional duties or projects that may be assigned to you time to time as per business needs.
ON BOARDING (INDUCTION PROGRAM FOR NEW HIRED STAFF)
• Conduct orientation for all newly joined team members and instil the company's culture and
values.
• Conduct Induction for the newly hired staff prior to commencing work.
• Make the new hires feel at home, make them aware of the company policies and familiarize
them with the new role and people they will work with.
• Organize and communicate Induction schedule to HOD’s.
• Continuously updating the induction slides presentation.
PERFORMANCE MANAGEMENT & SUCCESION PLANNING
• Planning, coaching, and reviewing employee performance.
- Evaluate organizational performance to ensure that training meets business needs and improves performance.
• Manage and organize the annual Performance appraisal for all confirmed staff.
• Assess employees’ skills, performance, and productivity to identify areas of improvement.
• Manage succession plan program of the company.
• Plan Track employee success and progress, records on training hours, progress, PIP plan.
and implement training programs that will prepare employees for the next step of their career
paths, i.e., Waiter to Supervisor T&D plan.
• Identify and assess the training needs of the organization through job analysis, career paths
and consultation with managers to identify knowledge gaps.
• Review the employee’s job description to determine if it reflects the work that the employee is
currently doing.
Experience:
- Minimum 3 years' experience as Learning & Development Manager in hospitality / restaurant industry.
Essential Knowledge, Skills, and Abilities:
- Familiarity with classroom training, virtual training, on-the-job training, coaching, and mentoring.
- Understanding how training impacts employee performance and business outcomes.
- Ability to align training initiatives with organizational goals.
- Strong skills in planning, scheduling, budgeting, and executing training programs.
- Excellent written and verbal communication; effective at delivering presentations and workshops.
- Ability to assess training effectiveness and return on investment (ROI) using metrics and feedback.
- Skilled at collaborating with leadership, HR, department heads, and external vendors.
