A luxury hospitality business is looking to appoint its first dedicated Learning & Development Manager. This is a newly created role with full accountability for shaping how training, development and leadership progression is delivered across the group.
The business has grown significantly and now requires someone who can bring structure, consistency and ownership to Learning & Development. You'll review what already exists, identify gaps, create clear learning pathways and build a framework that supports both current operations and future growth
.
This is a highly visible role, working closely with senior leadership to ensure the business develops exceptional people, exceptional managers and future leader
s.
The Ro
- le:Take full ownership of Learning & Development across the gr
- oupReview, refine and consolidate existing training resources and materi
- alsBuild and implement a structured learning framework across all operational departme
- ntsCreate clear onboarding programmes, training pathways and development pl
- ansDesign leadership development programmes for current and future manag
- ersDevelop apprenticeship and succession planning initiati
- vesLead the creation of training manuals, learning content and operational development to
- olsDeliver training where required and ensure consistency across the busin
- essWork closely with operational leaders to identify development opportunities and skills g
- apsPartner with external providers to enhance specialist learning program
- mesSupport the delivery of long-term people and growth strategies across the gr
- oupTake full accountability for the ongoing evolution of Learning & Development within the busin
ess
The Per
- son:Strong Learning & Development background within hospitality or luxury hospita
- lityExperience creating and implementing L&D frameworks rather than simply facilitating training sess
- ionsLibe and breathe learning – this will be something you’re passionate about in your personal life as
- wellProven ability to build structure, process and learning pathways from the groun
- d upComfortable influencing and partnering with senior stakeholders across multiple departm
- entsCommercially minded with a clear understanding of how development drives perform
- anceConfident presenter with the credibility to engage teams at all le
- velsHighly organised, self-sufficient and able to work autonomo
- uslyBrings energy, passion and a genuine commitment to developing pe
- oplePrevious operational hospitality experience is highly desir
- ableUnderstands luxury hospitality standards and has a genuine appreciation for what exceptional service looks and feels
like
