Change Manager (Project Manager)

TP Canada • Full-time • Toronto, ON, CA • 6d ago

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Utilize advanced support technologies and processes engineered to achieve outstanding results.

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Job Description

Advertised as : Change Manager

Location:75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4- Hybrid

Reports to:Manager

Contract:Regular, Full-time

Education :Post-Secondary Diploma

Travel Requirements: No

For existing vacancy: Yes

About the Job

The Change / Project Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence, people leadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.

Responsibilities

Change Strategy & Implementation

Develops and executes change management plans to support adoption of new processes, systems, and technologies.

Conducts effectiveness checks and audits to ensure adherence to approved change frameworks and client requirements.

Ensures compliance with organizational policies, regulatory requirements, and change management standards.

Stakeholder & Impact Management

Leads stakeholder analysis, impact assessments, and communication planning for change initiatives.

Partners with cross-functional teams to identify change impacts and develop risk mitigation strategies.

Serves as a trusted advisor to change owners by identifying risks, issues, and opportunities throughout the change lifecycle.

Communication & Engagement

Creates and delivers clear, engaging communication materials to keep stakeholders informed and aligned.

Proactively identifies and addresses resistance to change through targeted engagement and conflict resolution.

Acts as a subject matter expert on change management methodologies and best practices.

Coaching & Enablement

Provides coaching and ongoing support to leaders and employees to build change readiness and resilience.

Encourages adoption by reinforcing desired behaviors and supporting teams through transitions.

Continuous Improvement

Monitors and evaluates the effectiveness of change initiatives and adjusts approaches to ensure successful outcomes.

Promotes a culture of innovation, continuous improvement, and learning across the organization.

Preferred Skills

Prior experience or strong working knowledge of Change Management principles and methodologies.

Demonstrated ability to manage complex change initiatives in a fast-paced, client-driven environment.

Strong analytical, problem-solving, and presentation skills.

High level of integrity with a professional, positive, and service-oriented mindset.

Proficiency in Microsoft and Google tools, including Excel and PowerPoint.

Strong attention to detail and ability to manage multiple priorities.

Critical Competencies

Process Understanding

Effective Communication

Workforce Management Knowledge

Strong Email Writing Skills

Proficiency with MS Office and Google Tools

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

$52,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.