Title: Education Coordinator, eLearning and Programs
Type: Temporary Full Time, 16 months (Parental Leave Coverage)
The Centre for Faculty Development (CFD) is a partnership between Unity Health Toronto and the University of Toronto’s Temerty Faculty of Medicine. The CFD supports the continuing academic development of health professionals through consultation and the design, implementation, and evaluation of programs and supports, including workshops, longitudinal certificate programs, coaching, consultations, resources, communities of practice, and other educational initiatives.
The Centre Serves a Broad And Inclusive Faculty Development Community Across Unity Health Toronto, The University Of Toronto, Affiliated Teaching Hospitals, And Local, National, And International Partners, Including
- Educators and faculty across the University of Toronto’s Temerty Faculty of Medicine and other health sciences faculties.
- Health professionals and academic leaders across Unity Health Toronto, affiliated teaching hospitals, and the Toronto Academic Health Sciences Network.
- Local, national, and international partners engaged in health professions education, academic leadership, scholarship, evaluation, and advocacy.
The Centre supports the academic development of these individuals and institutions by providing leadership in the design, implementation, and evaluation of faculty development programs, while fostering collaboration, community building, and capacity development across the health system.
The CFD is one of the largest faculty development centres in North America. Known for the strength and relevance of its programming and its internationally recognized scholarship, the CFD contributes significantly to the growing reputation of Unity Health Toronto and the University of Toronto as leaders in health professions education.
The Primary Responsibilities Of This Role Are To
- Coordinate the CFD’s central faculty development programs, such as the Education Scholars Program and Teaching and Learning in the Clinical Context.
- Support the integration of technology into CFD programming across the Centre, including editing e-learning modules, contributing to the design of new micromodules, uploading program content into the Learning Management System, and setting up Zoom for education sessions.
The Education Coordinator, eLearning and Programs, must be a reliable, self-motivated individual with exceptional organizational skills; experience with e-learning and Learning Management Systems; and a demonstrated commitment to customer service. The success and reputation of the CFD depend highly on this individual’s ability to be tactful, diplomatic, decisive, and independent in their role.
Note that this role is based primarily out of the St. Michael’s Hospital/Li Ka Shing site.
Duties & Responsibilities
Program coordination
- Ensure the smooth delivery of in-person, hybrid, and online programs, including securing venues, equipment, and technology; arranging classrooms; preparing handout packages; and compiling evaluation and survey data.
- Confirm room bookings, catering, AV equipment, and other requirements for in-person program delivery.
- Ensure all accreditation standards are met according to guidelines provided by the College of Family Physicians of Canada (CFPC) and the Royal College of Physicians and Surgeons of Canada (RCPSC).
- Develop and refine evaluation and data collection tools as required; compile data; conduct basic data analysis; and prepare module and annual reports summarizing results.
- Plan, manage, and coordinate annual program presentations, workshops, and events, including establishing relationships with faculty and inviting them to lead sessions.
- Communicate regularly with program participants and provide support as needed regarding technology, program information, program expectations, assignment deadlines, and related matters.
- Suggest, develop, and implement new strategies, technologies, initiatives, and policies to improve program delivery.
- Coordinate all aspects of yearly program graduations (confirming requirements are met; managing the graduation agenda, suggesting and managing guest speakers, etc.).
- Update in-house procedures manual for this particular position (outlines standards of practice, protocols, procedures, timelines, etc.).
- Build team capacity in the use of e-learning and digital/web solutions.
- Coordinate and process program invoicing and payments, including course registration fees, catering, program materials, and honoraria.
- Co-develop the annual program budget with the leadership team.
- Reconcile monthly program expenditures and revenue.
- Maintain electronic database records for all invoices, payments, and financial transactions.
- Schedule and organize program team meetings with facilitators, faculty, and coaches to ensure alignment across programs.
Supporting technology integration
- Update and maintain e-learning modules using major e-learning development software, such as Articulate Storyline.
- Stay current on leading practices in accessibility and apply AODA compliance principles to e-learning development.
- Work with the Education Development Lead, CFD Advisor, and CFD Manager to ensure technology-enabled education, tools, and resources support the Centre’s hybrid learning strategy and Centre-wide strategic plan.
- Create, edit, and maintain course information on existing course platforms, or create new course platforms as applicable.
- Liaise with the Unity Health technology team to coordinate and implement Centre needs on the Learning Management System.
- Ensure program information on the CFD website is up to date and recommend and create new website content as needed.
- Consult with program leads and education coordinators on opportunities to integrate technological tools and solutions into programs.
- Support the ongoing technological needs of the ESP and TLC programs, including the integration of micromodule e-learning assets within Unity Health Toronto.
- Provide consultation, training, and ongoing implementation support to program faculty who require assistance creating technological solutions, including videos, sound clips, and related materials. This includes helping faculty create content, develop images and videos, upload content, edit existing content, and manage discussion boards.
- Coordinate and support the delivery of virtual program components, including becoming proficient in new platforms required for successful virtual delivery.
- Use technology to support program planning and delivery, as well as financial management.
Qualifications
- Undergraduate degree in a relevant field or equivalent professional experience.
- Two to five years of recent, related experience.
- Experience developing e-learning modules.
- Experience within the field of education.
- Experience working with health professionals or within a health care, community health, health sciences, or health professions education environment.
- Excellent interpersonal and customer service skills, including strong communication and relationship management skills.
- Excellent data management and record-keeping skills.
- Strong ability to work in a team environment, including through virtual communication tools.
- Strong attention to detail, including excellent writing and editing skills.
- Expertise in producing reports, minutes, and presentations, as well as scheduling appointments and organizing events.
- Excellent organizational, decision-making, and problem-solving skills.
- Demonstrated flexibility and experience responding to changing work demands.
- Demonstrated project management skills.
- Demonstrated ability to take initiative, work independently, and manage multiple priorities.
- Excellent computer skills using word processing, spreadsheet, and presentation software, including Word, Excel, and PowerPoint, as well as expertise using Zoom.
- Strong comfort with technology to support program delivery, including the ability to learn new programs or tools with minimal support, such as Microsoft 365, Articulate, Asana, Slack, Zoom, and Canva.
- Demonstrated excellent record of attendance and punctuality.
- Knowledge of or experience with Unity Health Toronto and the University of Toronto’s Temerty Faculty of Medicine, including staff, faculty, and procedures, is an asset.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
