Department: Learning and Development

Location: Battle Centre/Day Services/Programs

Compensation: $73,000 / year

Description

The Senior Learning and Development (L&D) Specialist, as a part of a team, is responsible for coordinating and implementing the functions of the L&D Department with the goal of aiding continuous and effective staff and student development, in compliance with legislative requirements and best practices of training. The Senior L&D Specialist works in collaboration with the L&D manager and subject matter experts to research, develop, and update dynamic training courses on a regular and assists in the delivery of such internal and external.

The Senior L&D Specialist also assists with the coordination of training registration, facilitates training accommodation requests, designs learning plans to assist struggling staff, guides Direct Support Supervisors in their delivery of courses and instructs several courses/workshops. The Senior L&D Specialist's responsibilities also include oversight, function, content creation and upkeep of the Reena Learning Management System. Maintain existing relationships with designated training partners. First point of escalation for L&D team members.

Note: This posting is for an existing vacancy that is currently open.

Reena is committed to promoting diversity, equity, and inclusion in all aspects of our work. We believe that diverse perspectives are essential for addressing complex social challenges effectively. We actively engage with individuals and communities from different backgrounds and experiences to ensure our programs and initiatives are inclusive and accessible to all. By embracing diversity, we strengthen our mission and create a lasting impact on the lives of those we serve. The Direct Support Supervisor will therefore, represent Reena in a manner that conveys the nature and philosophy of the organization, and will promote the concept of inclusive communities.

Additional Information
We use AI-supported technology to help sort applications according to role-specific criteria, but all decisions throughout the hiring process are made by human reviewers.

Key Responsibilities:

1) Training Facilitation and Coordination

Train the trainer to continually improve facilitation skills and use the current training technology.
Instructs various courses as per their assigned portfolio.
Acts as reference for all L&D programs
Chairs L&D course meetings, for assigned courses
Contributes to planning teams/committees to address global system issues and needs
Presenting at conferences, host and instruct on-line webinars/workshops and trainings as well as in person.
Provides orientation and support to students on placement or in training courses
Matches specific needs to available or customized support/services
Ensure IPAC measures are modelled and followed by creating modules/protocols for implementation both external and internal
Advises instructors regarding content and materials for training courses
Assists in the coordination of events and development of new L&D initiatives
Liaises with instructors to arrange training times and dates for courses
Coordinates registration processes in coordination with the L&D Registrar
Designs quarterly course schedule for distribution
Arranges for the certification of new instructors
Ensures all peer trainer certifications are kept in good standing. Collaborates with external agencies regarding partnership opportunities to enhance sector opportunities for learning.
Deals with any issues arising from attendance, testing and transcripts
Designs needs assessment and evaluation tools and assists in the implementation, and analysis of such
Maintain IPAC Champion status internally and externally
Maintain continuity of LMS structure/functions with a working relationship wit IT Technology department
Performs cross-functional activities and/or other duties, as required.
Other duties as assigned

2) Program Development

Contributes actively in the planning and future goals of the department
Participates and assists in the further development, design and implementation of projects related to professional development of the sector
Maintains L&D presence at Let’s Connect and Program Meetings
Works in collaboration with Direct Support Supervisors and interdepartmental teams to share information, addressing issues and streamlining procedures that impact on the system
Liaises with supervisors to advise regarding follow through on L&D policies and procedures
Assists in the planning, development and review of departmental policies and procedures
Recommends workshops/courses to meet staff learning needs and professional goals
Conducts continual assessment of programs based on program evaluations, collecting statistics and analyzing results
Audits courses on regular basis, ensuring high-quality course delivery
Coordinates information for new L&D programs, including sourcing teaching materials
Researches current material/literature on L&D trends
Liaises with other agencies and various subject matter experts regarding training design, content and delivery
Work closely with Subject Matter Experts and key client stakeholders to create and maintain learning and development that supports organization strategy including: the design, development and delivery of materials/curriculum, course outlines, facilitator and participant guides, exercise guides, job aids, show me videos, and site content.
Consults with others and maintains objectivity when working on issues that cross boundaries
Makes use of available resources and identifies alternatives to meet short term goals
Takes specific actions to ensure the successful implementation of change initiatives
Create or revise training curriculum to reflect changes in legislation or trends
Identify opportunities for continuous improvement of learning program design and delivery related to processes, tools, technologies, and learning analytics Support Learning Management System (LMS) administration for all users
Develops customized internal and external courses and instructs these courses as required
Works collaboratively with L&D supervisors and e-learning content creators to modify existing courses to be adaptable to e-learning and to create “New” e-learning materials. Provides education to L&D team members on use of LMS programs (Articulate 360, Rise 360, LMS 365, SharePoint etc.), maintain accurate learners list in conjunction with IT dept. Host/moderate webinar sessions.
Other duties as assigned

3) Financial Responsibilities

Promotes the fiscal health of the department by investigating areas for cost savings
Issues invoices, receipts and tracks all payments and deposits from external training participants
Maintains and monitors department petty cash fund
Serves as liaison for reporting with the accounting department
Ensure smooth transaction of online payment tools with L&D registrar
Other duties as assigned

4) Additional Senior Specialist Responsibilities

Act as the backup to department manager as necessary
Assist department manager in decision making process regarding learning opportunities for staff
Act as the team leader in content creation and editing
Collaborate with internal department managers regarding specific training needed for their departments
Collaborate with internal departments in updating administrative functions (i.e. HR for staff lists, IT for systems issues, Accounting for accounts payable/receiving)
Maintain presence of the L&D department on SharePoint webpage
Other duties as assigned

Qualifications:

University degree in the field of social services, organization development, human resources, or related field
Certificate/Diploma in Adult Education
Minimum of 3-5 years experience in learning and development, with a focus on training and adult learning
Experience working in developmental services sector
Advanced proficiency with Microsoft Office Suite, LMS 365 and Articulate 360
Experienced in moderating on platforms such as Teams, BlueJeans, ZOOM Platforms
Experience as an engaging facilitator who seamlessly designs and facilitates training, presentations, and meetings for audiences of all levels and capabilities in an organization
You have extensive experience with blended learning solutions

E-learning tools
Online learning
Web-based learning

Additional related certificates (e.g. Crisis Intervention, First Aid & CPR, etc.) considered assets
Obtain and maintain all the required trainer certification
Respects the expertise of others and takes advantage of opportunities to learn from them.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Keen professional networking ability, ability to build and manage relationships
Act as end-user tech support for e-learning platform

Please note all interested candidate will need to comply to the mandatory Vaccination Policy thereafter (i.e. boosters, as applicable); Reena will comply with the Ontario Human Rights Code (OHRC) and accommodate staff, that for bona fide human rights protected reasons are unable to be vaccinated, based on providing supporting documentation that substantiates this requirement.

Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

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Senior Learning and Development Specialist