Department and Commission: People Services, Office of the Chief Administrative Officer (CAO)

Affiliation: Non-Union

Vacancy Type: New temporary position

Posting Date: August 5, 2026

Application Deadline: August 20, 2026

About The City Of Markham

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Applications are now being accepted for the above temporary full time (2 year) contract position in the People Services Department, Office of the CAO. To apply, please submit your cover letter and resume online by August 20, 2026.

Join us and make a lasting difference!

Job Summary

The Learning & Organizational Development Specialist will focus on organizational culture transformation and change management, supporting organization effectiveness employee learning, and change adoption for a broad range of clients across the organization to support their goals and objectives. The primary focus is leading the organizational development, and change management initiatives that align with strategic priorities, Corporate values, and the needs of diverse stakeholders.

Key Duties And Responsibilities

Apply recognized change management methodologies and tools to help employees, leaders, and teams understand, prepare for, adopt, and sustain changes to programs, services, processes, systems, structures, and ways of working.
Lead and support change management activities for corporate, departmental, and cross-functional initiatives, including change impact assessments, stakeholder analysis, readiness planning, communications, training, adoption support, and reinforcement strategies.
Develop and implement learning and organizational development strategies that support corporate priorities, workforce capability, leadership effectiveness, service excellence, employee engagement, equity, accessibility, inclusion, and continuous improvement
Develop and facilitate consultations, focus groups, workshops, team sessions, and learning events with diverse employee groups to gather input, build understanding, support behaviour change, and strengthen organizational alignment.
Translate assessment findings into actionable recommendations, implementation plans, learning solutions, and change interventions that are practical, measurable, and aligned with public sector accountability and governance expectations.
Develop change communication content in collaboration with Communications and project teams, including key messages, FAQs, briefing materials, leader talking points, intranet content, presentations, and employee updates.
Additional learning & organizational development functions as needed including eLearning creation, content development, facilitation/delivery and more.

Required Skills & Competencies

Post-secondary degree in a field related to Change Management, Organizational Development, Human Resources and/or or 5-7 plus years’ equivalent work experience.
Minimum Lean Six Sigma Green Belt.
Excellent knowledge of change management and organizational design practices.
Experience supporting corporate wide transformation initiatives including consulting, developing, managing, and advising with clients and senior management.
Knowledge delivering and developing leadership programs executing a variety of related frameworks to different levels within an organizational.
Strong knowledge of HR function, including initiatives which impact Human Resources management.
Demonstrated development and facilitation skills to employees at all levels with specific experience in leadership development including emerging leaders
Demonstrated experience diagnosing, planning, delivering and evaluating organizational development interventions.
High level of organizational awareness skill including political and business acumen ensuring a comprehensive understanding of induvial and group dynamics.
Strong influencing and motivational skills to deal with participants who require additional support as well as delivering recommendations to the executive table.
Experience managing and partnering with relevant vendors

Core Behaviours

Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
Change & Innovation: Responds positively and professionally to change and helps others through change.
Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
Accountable & Results Oriented: Demonstrates ethical behavior and accountability, aligns with City values, and abides by relevant policies and legislation.
Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

Core Values

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
People-Focused: putting people first.
Trust: the confidence we place in each other to act with integrity and fairness.
Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Conditions of Employment

As a condition of employment, you will be required to provide a satisfactory Criminal Record and Judicial Matters check

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.

City of Markham

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