Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

About the Job

The Training & Development Specialist supports the design, delivery, and evaluation of training programs across technical, professional, and general workplace competencies. This role contributes to workforce capability-building by developing curriculum, delivering training, monitoring effectiveness, and supporting leadership and management development initiatives.

The Specialist operates as an experienced contributor within a defined discipline, with a strong understanding of related functional areas. This role may act as a subject-matter resource, contribute to solution design for complex initiatives, and support the execution of short- to medium-term departmental strategies.

Key Responsibilities

Training & Development Delivery

Develop training curricula and materials for both general workforce and discipline-specific audiences
Select appropriate training delivery methods (e.g., instructor-led, virtual, blended learning)
Deliver training sessions and monitor training effectiveness through feedback and performance indicators

Discipline / Technical Training

Deliver discipline-specific professional and process training (e.g., Finance training on accounting standards, internal systems, and control processes)
Support discipline-specific competency development (e.g., influence and negotiation training for Sales teams)

Non-Technical & Workplace Training

Deliver training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email systems)
Facilitate training on core professional skills such as:
- Verbal and written communication
- Time management
- Basic spreadsheet and document creation
Support leadership and management development training initiatives

Program & Stakeholder Support

Support the development of new solutions for training programs, complex projects, or process improvements
May select, coordinate, or oversee external vendors for training content development or delivery
Act as a subject-matter resource within the area of expertise; coach, mentor, and support others as required

Operational & Team Leadership Support

Support the implementation of short- to medium-term initiatives aligned with departmental strategy
Ensure policies, processes, and standards are followed to support tactical objectives
May support or lead Specialists within the function, contributing to employee development and knowledge transfer

Qualifications & Experience

Experienced Specialist within a defined discipline, with working knowledge of related functional areas
Demonstrated ability to contribute to solution design for programs, projects, or process improvements
Strong communication, facilitation, and stakeholder engagement skills
Ability to operate in a structured, fast-paced environment while supporting multiple initiatives

Role Details

Role Type: Internship (6 months)
Compensation: $50,000 – $60,000
Work Setup: Onsite, 75 Eglinton Ave. E., Toronto, ON
Work Hours: Monday to Friday, 9:00 AM – 6:00 PM
Target Start Date: ASAP

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

TP Canada

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