With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
The
Learning & Development Lead is an individual contributor responsible for designing, managing, and delivering targeted learning programs that support organic growth client onboarding and enablement. This role reports to the Manager of Learning & Development Programs andoperateswith defined ownership of the Train-the-Trainer program and organic growth client-facing training initiatives, while contributing to broader L&D efforts.
This role serves as a key contributor within the organic growth client onboarding process, partnering with cross-functional teams to ensure training is effectively aligned and executed. The Learning & Development Lead is also responsible for building and evolving the Train-the-Trainer program, enabling scalable and consistent delivery of training across internal teams and client stakeholders.
Job Duties And Responsibilities
Train-the-Trainer Program Ownership
- Design, implement, and manage organization’s Train-the-Trainer program, including facilitator frameworks, standards, and supporting resources.
- Develop toolkits, guides, and materials to enable consistent and effective training delivery by internal teams and trainers.
- Establish andmaintainfacilitation standards and best practices to support quality and consistency.
- Evaluate program effectiveness and recommend improvements based on feedback and performance insights.
- Provide regular updates and communications to stakeholders on training changes related to product enhancements, curriculum updates, and evolving delivery approaches.
Organic Growth Client Onboarding & Enablement
- Lead the training workstream for organic growth client onboarding, ensuring alignment with established implementation plans and timelines.
- Partner with Implementation, Client Success, Product, and Support teams to align training delivery with client needs and onboarding milestones.
- Contribute to onboarding planning by advising on training scope, sequencing, and approach.Identifyrisks or gaps related to training and recommend adjustments to improve client readiness and adoption.
Program Coordination & Implementation Support
- Manage end-to-end execution of organic growth client-facing training programs, including planning, coordination, delivery, and follow-up.
- Ensure training is delivered on time and aligned with defined onboarding goals.
- Coordinate with internal stakeholders to ensuretrainingreadiness, including materials, scheduling, and facilitator preparation.
- Track progress and communicate updates related to training activities within assigned programs.
Curriculum Development & Client Enablement
- Design and adapt client-facing curriculum to support onboarding, product adoption, and ongoing education.
- Ensure alignment between curriculum and Train-the-Trainer frameworks to support scalable delivery.
- Tailor learning experiences to reflect client use cases and implementation scope.
- Develop andmaintainfacilitator and participant materials for external audiences.
- Design and support the development of a fee-for-service training program to enable management companies onboarding new association boards and new employees.
Training Delivery & Facilitation
- Deliver training sessions for organic growth clients and internal stakeholders, particularly complex or high-priority engagements.
- Model effective facilitation techniques and adaptable delivery approaches.
- Support facilitator readiness by providing guidance and materials as part of Train-the-Trainer efforts.
Measurement & Continuous Improvement
- Track and evaluate training effectiveness, facilitator readiness, and client engagement.
- Gather feedback and analyze performance data toidentifyareas for improvement.
- Recommend enhancements to training programs, curriculum, and Train-the-Trainer approaches.
Cross-Functional Collaboration
- Collaborate with Product, Implementation, and Client Success teams to ensure training reflects current workflows, features, and client needs.
- Partner with the Manager of Learning & Development Programs to ensure alignment with broader L&D priorities and standards.
- Contribute insights and recommendations to support continuous improvement of learning programs.
Requirements
Education
- Bachelor’s degree in a relevant field (e.g., Education, Organizational Development, Human Resources, Business Administration, or related discipline).
Experience
- 4–6 years of experience in Learning & Development, corporate training, enablement, or related field.
- 1–2 years of experienceoperatingin a manager or lead capacity, including informal leadership such as mentoring, guiding projects, or supporting facilitation excellence.
- Hands-on experiencefacilitatingtraining (virtual and/or in-person) for external clients and/or internal audiences.
- Demonstrated experience supporting or executing onboarding, product training, or workflow/process training programs.
- Experience partnering cross-functionally with teams such as Product, Client Success, Implementation, Support, or Operations to align training business needs.
- Proven ability to mentor peers, support facilitator development, or contribute to team-level learning initiatives.
Work location & model: Richardson, TX,on-site, 5 days per week
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
