About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds.
We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits. Read more about these here.
About The Role
- To promote a philosophy of putting customer needs first at every opportunity and to ensure the arrangements put in place are actioned.
- Provide advice, support and assistance to the CRS Manager and other senior officers in LBH and HRCH (Hounslow and Richmond Community Health Trust) on relevant Council, NHS and CRS strategies, policies and projects.
- To support performance management and undertake service reviews and quality monitoring visits, highlighting when further support or equipment is needed to help vulnerable residents achieve their goals.
- To work flexibly, covering on call duties during unsociable hours, evenings, weekends and Bank Holidays in order to support vulnerable residents and their carer’s and staff via mobile phone contact as well as through direct face to face contact
About The Team You’ll Be Working In
We are seeking to recruit an enthusiastic and self-motivated person to undertake the role of a Business Support Officer for the Community Recovery Service.
The Hounslow Community Recovery Service marks an exciting step towards health and social care working together. The Community Recovery Service is an integrated service with Hounslow and Richmond Community Healthcare NHS Trust and aims to support people's independence following an injury, illness or a change in life circumstances and living at home.
The team provides a period of rehabilitation and reablement to help local people in Hounslow recover and regain their independence. It brings together different health and social care professionals into a single integrated team.
This position is open to experienced administrative staff. This is an exciting opportunity to develop skills in partnership working to support the Community Recovery Service by working as part of a team to provide a professional and flexible administrative and face-to-face or telephone customer service support.You will receive significant support from the Lead Admin and the Deputy Manager.
About You
Your Skills:
- To You will need to demonstrate experience of administrative working and ability to use IT systems.
- Ability to use business systems, information technology, spreadsheets and write reports.
- You will need to work flexibly on a rolling rota including unsociable hours, evenings, weekends, and Bank Holidays to support vulnerable residents, their carers and members of office staff.
- Ability to work independently and adaptable to the fast-changing needs of the service.
- Able to work as part of a team and preparedness to take on
Read more about the work you’ll be doing in the Job Description.
Essential For The Role:
An enhanced DBS check is required for this role
When Interviews Will Be Held And Who To Contact:
The key information you need about the role should be in the job description, but if you have any further questions about the role, please contact:
Email:
Telephone: 0203 7716205
Interviews for this job will be held during week commencing 1st April 2026
Email:
Telephone: 0203 7716205
Interviews for this job will be held during week commencing 1st April 2026
