To deliver a high-quality customer-focused Learning and Organisational Development (L&OD) administration and receptionist service across all areas within L&OD.
To provide the first point of contact in the Education Centre for both staff and visitors to the Trust. This role supports a wide range of administrative processes, liaising with members of staff across the organisation, external organisations and members of the public and ensuring safety and responsibility to all visitors into the centre.
Working within the Standards of Procedure, set out by the Trust and support from the Career Progression and Apprenticeship Lead, the post-holder will provide an efficient and effective customer focused professional, supportive and timely service in all dealings with staff and visitors within the hospital and users of the Education Centre.
Organise and prioritise own workload on a daily basis to ensure that time deadlines are met and that urgent work is accommodated.
Support L&OD Teams with inbox management, document preparation, reporting and maintaining L&OD systems.
Key aspects of the role include: answering the telephones, welcoming staff and visitors into the Centre, dealing with queries in person, email inboxes, room bookings for all requests, setting up and updating information on Roogle, booking rooms for external trainers, communicating this information and supporting them when on site.
To support with the completion of the Health & Safety Risk assessments and return and ensure the overseeing of the Centre security, to include alarm system, securing of training rooms and any Health and Safety concerns to be reported to CBRE.
Supervision and support both direct and indirect will be provided during all tasks and on and off the job training within the Business Administration Apprenticeship role.
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
For further details / informal visits contact: Name: Izzy Brookes Job title: isabel.brookes@nhs.net
