About Us At Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About Our Commitment To Diversity And Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

About The Role

The First Contact Team, situated within Hounslow House, plays a pivotal role in the Adult Social Care department of the London Borough of Hounslow. As a Social Work Assistant, one is entrusted with a spectrum of responsibilities, including conducting Care Act assessments, performing home visits, and managing communication with residents to address their care needs.

This team serves as the initial touchpoint for residents seeking support, emphasizing a strengths-based approach to foster independence while providing necessary care and support. Central to the service's ethos is the upholding of Human Rights, ensuring that the team acts as an advocate for the residents, integrating social work values into everyday practice.

The department is committed to nurturing professional growth, offering robust learning and development opportunities, and ensuring comprehensive support through supervision and training. A successful candidate for this role will embody a deep commitment to social work principles, demonstrating an unwavering dedication to enhancing the well-being of both residents and colleagues.

About The Team You’ll Be Working In

You will be instrumental in carrying out Social Care Assessments providing Care Management support by assisting residents and carers to identify their needs and desired outcomes, helping them to formulate a Care Plan/Support Plan and, where indicated, to use their Personal Budget to set up individually tailored services to achieve desired outcomes.
You will be key in protecting the Human Rights of our residents and carers as much as working with them to promote their safety in line with the Council’s and Pan London Safeguarding Policy. You will be instrumental in formulating protection plans, carrying out safeguarding enquiries and participating in outcome meetings.
You will work collaboratively with key stakeholders, care providers, housing, financial services, health, volunteer sector and religious institutions to name a few. There is an expectation that you will have due regard for Equality Diversity of our residents, partners and colleagues.
As a social work assistant, you will be reporting to the Deputy Team Manager and will also be supported by the Team Manager.
Hounslow Council are operating a Hybrid model of working based between Hounslow House, any other suitable council premises, and remote working. Hounslow House is a modern building a digitally advanced. We have onsite ICT support. All the digital hardware shall be provided to you, which will allow you to work flexibly.

About You

We value diversity in its broadest sense. We're committed to creating an inclusive culture where everyone can be themselves, give of their best and reach their full potential. We believe that a diverse workforce helps us to better understand our communities and deliver the best services for our residents. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status or social economic background. We want to harness the mix and ensure that everybody can apply and be part of our recruitment processes. We will therefore make reasonable adjustments to accommodate our candidates.

We value diversity in its broadest sense. We're committed to creating an inclusive culture where everyone can be themselves, give of their best and reach their full potential. We believe that a diverse workforce helps us to better understand our communities and deliver the best services for our residents. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status or social economic background. We want to harness the mix and ensure that everybody can apply and be part of our recruitment processes. We will therefore make reasonable adjustments to accommodate our candidates.

If the points below resonate with you, we’d love you to put in an application:

You will have contributed to a positive team culture and be a strong team member, with an emphasis on achieving collective goals and supporting colleagues daily.
You will bring experience of delivering positive outcomes for residents that you have worked with and demonstrate examples of where you have upheld human rights.
You will have some knowledge of legislation such as the Care Act 2014, Mental Capacity Act 2005.

You’ll have to demonstrate your ability to work to tight timescales in a fast-paced environment and be able to flexibly manage your work.

Read more about the work you’ll be doing in the Role Profile.

Essential For The Role:

Enhanced DBS

Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:

Email:

Interviews for this job will be held during week commencing 8th June 2026.

Email:

Interviews for this job will be held during week commencing 8th June 2026.

London Borough of Hounslow

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